Radoslav Ivanov Email & Phone Number

Sofia, Bg

Sofia, Sofia City, Bulgaria

• Strategic Project Manager: Currently leading a high-stakes legal entity separation at Cargotec's Hiab division, overseeing Finance, Information Management, HR, Tax, and Treasury streams. Demonstrating exceptional leadership, ensuring a seamless transition during the division's split in Sweden.• Innovative Product Development: Directing multiple Hiab projects, innovating training tools and enhancing crane operator safety. Collaborating with diverse teams, delivering cutting-edge solutions for improved user experience and safety protocols.• Agile and Hybrid Project Management: Applying adaptable methodologies, optimizing project outcomes during proof of concept and implementation stages, while maintaining focus on overarching goals.• Precise Time Management and Reporting: Navigating critical project phases, meeting deadlines, and delivering comprehensive reports to Vice Presidents, ensuring alignment with project objectives.• Strong Leadership and Organizational Skills: Fostering teamwork and efficiently managing resources for successful project outcomes.• Effective Stakeholder Engagement and Communication: Mastering stakeholder engagement, ensuring a unified vision and seamless project execution through effective communication and relationship-building.

Sofia, Bulgaria

• Leading and driving the development of strategic growth opportunities in the administrative area for expanding the scope of the service delivery organisation• Managing projects and programs for delivering new business opportunities and harmonising the processes within the company• Creating well-established services with a strong focus on attaining high customer satisfaction and fulfilling corporate compliance objectives• Developing relationships with potential, existing and new customers by hosting meetings to promote services providing improved processes and operations • Ensuring that the customer’s service requirements and business priorities are fully understood and addressed by the relevant internal teams

Sofia, Sofia City, Bulgaria

• Collaborating with the leaders of all Finance service departments to define the future business initiatives and oversee the development of the current portfolio of projects • Organising the reporting of Performance and Productivity measurements to ensure stable service delivery and seek work optimisations • Managing the new activities intake process which is expanding the scope of activities of the Finance organisation• Facilitating the Quarterly Business Reviews with the leaders of all corporate functions keeping all stakeholders aligned and focused on the future goals

Sofia, Sofia City, Bulgaria

• Leading Continuous Improvement projects focused on customer service optimizations and cost reduction solutions for the retail network in Central and Eastern Europe• Managing the local operational processes by setting KPIs, SLAs and overseeing the execution of frontline staff. Designing and executing motivational schemes for improving customer satisfaction and service performance• Implementing online tools and mobile applications supporting delivery of superior customer experience. Analysing customer feedback data and defining the protocols for the frontline staff to improve the service levels• Creating and leading the implementation of various process improvement initiatives collaborating with an international teams from Sales, Marketing and Technology sectors • Building strong relationships with all stakeholders and organising trainings and workshops. • Maintaing good business partner relationships and renegotiate business agreements to achieve the best possible win-win conditions

• Analysing and processing technical information for 26 markets on three continents about their work orders, costs and duration • Leading the benchmark analysis to identify improvement opportunities and service growth• Recommending actions to improve the processes and organising preventive maintenance to avoid service breakdowns and losses• Managing projects for technical and resource effectiveness. Regularly report progress to senior management, provide analysis on cost and detailed action plan on optimisation• Collaborating with various stakeholders in projects that improve operations and profitability. Leading the data/trend analysis within the project and generate ideas/ recommendation for improvements based on the analysis• Coordinating the yearly OPEX budget planning for Engineering department

Bulgaria

• Managing customer requests and provide solutions for their business needs• Building comprehensive reports on sales performance and provide process improvement recommendations • Supporting the implementation of innovative energy product on Bulgarian market called “Fuel save” – fuel modification that reduces consumption • Coordinating migration of back office processes from Bulgarian department to new hub in Krakow (Poland)• Leading Continuous Improvement Project Lead to simplify euroShell cards servise in Central and Eastern Europe which led to time and churn reduction, and brought benefit of more than $100,000• Co-directing the implementation of Pinnacle Awarded HSSE project for 2014 “Safe Driving Club”. This system increases knowledge of the employees of Shell road safety and help save lives

Master'S Degree, International Business - In English

Global economics, International business management, Marketing, Negotiation and intercultural competence and others.

Bachelor'S Degree, Trading

Management, Marketing, Finance, Accounting, Logistics, Banking, Stock transactions, Insurance, Law, Sales, Sales Management,Business.

Master'S Degree, It Business Management – In English

Project Management, Organisational behaviour, IT Business Transformations, Business Intelligence Systems, Next Generation Business.