Ivan P. Email & Phone Number

Carlsbad, Ca, Us

Remote

San Francisco Bay Area

As a Technical Specialist we will help achieve our mission of accelerating value for longstanding SMB customers spanning across North America. Odoo's Technical Support Specialists work with clients to teach them how to most effectively wield the Odoo applications that they have adopted. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success.

11545 W Bernardo Court, Suite 150 San Diego, Ca 92127

Developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Provide technical support to customers with the goal to keep customers satisfied with the business’s products.

Carlsbad, California

Raken is a technology company that provides mobile-first solutions for thousands of the world’s leading construction firms. Raken’s digital toolbox connects the field to the office with daily reports, time cards, photo & video management, safety, QA, QC and more. Headquartered in Carlsbad, CA, Raken is dedicated to improving the lives of construction workers around the globe via easy to use solutions that solve many of construction’s trickiest problems.

San Francisco, California, United States

Customer retention. Customer support. Customer relationship. Customer data. Product Updates. Onboarding.

Cupertino, California

Apple Care at Home Advisor. T1. Responsible for answering customers’ questions — over the phone or via chat — about Apple products, services, and accessories, including both software and hardware. Products supported include Apple Watch, iPhone, iPod, iPad, Mac, AirPort, Apple TV, and iTunes.

Boston, Massachusetts

Acted as a member of the setup team to develop customer relationships with the Apple culture.Installed software such as Iworks, Office for Mac, Adobe Photoshop, and more on Apple Technologies as a member of the setup team. Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consists of products such as MacBooks, MacBook Pro's, Mac Air, iMac's, iPad, iPod, and iPhones. Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.

Oversaw all operational aspects of a customer focused, technical support and repair team - including repair room functions, service inventory and inbound/outbound shipping logistics.Managed the deployment of various new initiatives and strategies, acting as a business partnership between the Genius team, in-store and market level leadership.Handled service and inventory escalations, interfacing with various internal resources in order to solve complex process related issues.Audited, researched, and reconciled inventory variances for all service parts, equipment, and customer devices - consistently maintaining an accuracy greater than 99.9%.Administered daily appointment and repair queues, ensuring that assistance is provided in a timely fashion, and a turn around time of 72 hours is maintained for all hardware repairs.Served as point of contact for customers throughout the repair process. Fielded status inquiries and set proper expectations for all repair timelines.Provided hardware and software support for all Apple products, assisting with troubleshooting, triage, and repair of Mac and iOS devices.

Corte Madera, California

Industrial Design, Web Page, Digital/Multimedia And Information Resources Design, Bachelor'S Degree

Web Design Multimedia Industrial Design

Web Design, Web Page, Digital/Multimedia And Information Resources Design