Ivan Rivas Email & Phone Number

Cypress, Tx, Us

Cypress, Tx, Us

San Francisco, California, Us

Houston, Texas, Us

• Provided first call resolution to an international company for various office andoperations issues• Print server administrator• Rig camera server administrator which included pulling rig footage for HSE purposes• Worked inside of Azure to apply licenses and provide access to internal and externalusers to internal systems• Various basic Cyber Security tasks including threat management and served as POC forsecurity team to the help desk• Worked with network and server teams to ensure drilling rig operations and internetconnectivity (4G and VSAT) for Western and Eastern Hemisphere drilling rigs• Troubleshot various internally developed and 3rd party applications (SolidWorks, EPDM,AutoCAD, Rhino, SmartView, etc.)• Configured Cisco IP Phones and profiles using CUCM, CUCA, and CUCCX• Added users to AD groups and machines to deployment groups to receive software andupdates via SCCM• Configured camera servers to be used on drilling rigs for HSE purposes• Configured and maintained digital signage for various US and international offices• Some experience with SQL• Some experience with deploying and managing Macs in Apple Business Manager andJAMF• Various projects*• Asset management

Houston, Texas, Us

• IT CSR for an HISD High School where I was responsible for the PowerUP program and IT related issues for the campus• Coordinated with campus personnel and IT management to make sure PowerUp ran efficiently• Worked with 3rd party companies to report and repair faulty equipment (MCA, NetSync)• Troubleshooting of IT equipment including laptops, desktop, printers, ipads, and projectors• Asset management