Ivan Rochford Email & Phone Number

Boston, Ma, Us

Nashua, New Hampshire, United States

New Hampshire, United States

Alpharetta, Georgia, United States

Ernst & Young LLP provides assurance, audit, tax, financial, and business advisory services to a variety of industries.– Lead a team of three IT professionals. Test and deploy vendor applications which provide driver, bios, and firmware updates to machines from each vendor to eliminate quarterly driver updates for 350K machines. – Meet with multiple vendors (Dell, Lenovo, HP, Intel) on a quarterly basis to discuss updates on hardware news and give feedback on upcoming and newly deployed devices from each manufacturer. – Negotiated best pricing from each vendor (Dell, Lenovo, HP); saving $3M annually for three years and counting.– Started process with vendors to utilize Windows Autopilot for deployment of new devices, evaluating and adding EY-specific application for an end-user to configure directly from vendor.– Create and deploy hardware end-of-life plans. Evaluate new hardware for global deployment. Develop QA and implement process for hardware evaluation of next gen Windows devices.– Test and provide documentation for conference room technology, Samsung Electronic white board, MS Surface Hub, NEC, and Dell options. – Provide Level 4 support to technicians for complex issues – Host Live Event demonstrations for IT services booth (new hardware and software demonstration). Discuss new applications for end-users and features of newly deployed and upcoming devices within the firm.– Train and mentor new hires in my group in USA and India. Provide in-person and remote training to employees abroad on processes and procedures.– Create dashboards and reports to monitor software and driver updates via Nexthink. Intermediate knowledge expert on Nexthink analytics.– Develop and manage MS SharePoint site for end-users to view for complete description and comparison of models they could choose from.– Collaborate with Desktop Engineering group for Win 10 deployment updates and resolution of issues.– Create and submit knowledge articles via ServiceNow.

Alpharetta, Georgia, United States

– Elected Site Lead for local TSS and CPG (Configuration Peer Group) knowledge team.– Led a team of 10 technicians. Provided support to 3000 EY employees officed and deployed in metro Atlanta.– Served as training facilitator for “Welcome to EY” for technology portion. Trained for over six years and recognized as a top trainer during that period. Served as counselor and advisor for new hires.– Directed and guided team to ensure proper protocol is followed. – Regularly evaluated decision outcomes while mentoring team through resolution processes to ensure a mutually beneficial solution for the technology group and the client.– Created new and removed old accounts in Active Directory.– Configured Cisco switches in working environment, replaced UPS devices, and performed Windows Server builds for new servers coming online and decommissioning old servers.– Ensured conformity to organizational protocol in all aspects of work, including remedy and standard processes, project management, management of assets, network processes, and offsite support.

Atlanta, Georgia, United States

Getronics is a global information and communications technology (ICT) service provider and a leading member in the Global Workspace Alliance, which provides customers with consistent IT services across 110 countries.– Interviewed and hired contractors for project work in the USA and EMEA for the Innovene / BP joint venture.– Led a team of 15 deployed contractors; provided technical insight and support to team members.– Mentored and motivated support staff, which resulted in exceeding terms of project service level agreement.– Created a desktop common operating environment. Established protocol for deployment of desktop common operating environment. Developed service manual for deployment of new desktop image.– Created Active Directory and established Group Policy for Windows environment.– Set up and maintained terminal services for Windows environment.– Set up SAN (Storage Area Network) for company as part of project scope.– Acted as liaison for senior staff, project shareholders, hardware providers, and contractors.– Coordinated deployment schedules; approved configuration of workstations.– Completed and submitted change control requests to global team for approval.– Coordinated schedules, enforced time and budget constraints, and approved timesheets and expense reports.– Drafted and submitted daily progress reports to project shareholders.

Atlanta, Georgia, United States

Early Career at Getronics– Area Service Coordinator / Systems Administrator » BP | 2004 – 2005– Systems / Network Administrator » Solvay Polymers | 2002 – 2004– Technical Lead / Assistant Desktop Manager » BP | 2000 – 2002

Information Technology

Education record

Continuing Education – CompTIA – A+ Certification – DCSE – Dell Certified Systems Engineer – MCP – Microsoft Certified Professional –.

Education record

Customer Service Awards – Exceptional Client Service Award for 2015 – Ernst & Young (75K eligible) – Office of the Chairman Award for 2009.