Ivan Roselli Email & Phone Number

Rome Area, Italy

Rome Area, Italy

I started studying front end web developing to change my career path towards IT. So far I have learned the basics to create static web pages (HTML5, CSS3, Javascript/JQuery, Bootstrap framework) and realized website www.robertofasciani.com as my first professional project. I'm continuing formation, at the moment, on Javascript front-end frameworks.

Rome Area, Italy

• Onboarding and Account Manager for new customers of www.miodottore.it
• Reviewing of profiles content and advising customers to optimize their results
• Training and assisting customers on website features
• Working on both daily and monthly targets and continuous proposing of processes improvements

Dublin, Ireland

• Account security and billing queries
• Proactively educating members on eBay website (setting and usage) via phone and email
• Assisting members in properly listing items on the platform
• Data and patterns analysis to prevent frauds
• Identifying and escalate high-priority issues as appropriate
• Monitoring eBay platform and taking action removing prohibited and dangerous content

Cork, Ireland

• Day to day manager duties over international Customer Service team
• Quality reviews on CS Specialists using specific tools to audit calls, recover data and check overall customer satisfaction (Medallia, Genesys).
• Taking escalations when sensitive issues occur
• Leading and motivating team members to achieve SLAs
• Individual coaching on CS Specialists to increase quality and efficiency on KPIs
• Regular production of reports to analyze team performances

Cork, Ireland

• Assisting members (hosts and guests) during all the steps of travelling experience
• Resolving technical and account settings issues
• Helping hosts on property listing and educating about website updates and features
• Mediating between users to solve possible conflicts
• Fast response dealing with urgent situations
• Quality Reviewer for new hires

Latina, Italia

• Lighting designer / Desk operator / Followspot operator / Electrician / Stage rigging
• Team management

Ferrara, Italia

• Technical department manager
• Report to the Holiday Village management department
• Stage rigging and maintenance of technical equipment
• Information advice about the entertainment activities and tourist attractions
• Intensive working schedule

L'Aquila, Italia

• Lighting/Audio/Video operator on main location and on national tours
• Lighting designer
• Team management
• Followspot operator
• Responsible for technical material
• Stage rigging/Electrician/Set construction

L'Aquila, Italia

• Database management via CRM softwares (CCM/OCA/Jack)
• Call centre environment
• Target-driven approach
• 50+ inbound calls per day
• Outbound calls and email messages
• Technical knowledge of ADSL Broadband supply service

Master'S Degree With Honors, Theatre Studies, 110/110 Lode

Bachelor'S Degree, History And Practice Of Arts, Music And Showbusiness, 104/110

Activities and Societies: Associazione Culturale "Teatro Fiore"/Corso Nazionale di Drammaturgia, Scuola del "Teatro di Gioia"