• Lead the IT Team to maintain support services, infrastructure and application management• Maintain and evolve the security measures and technology• Project Delivery• Strategy• Budget planning, management and adherence• Vendor management• Modernisation

• Led the IT Team which was comprised of Support Services, Business Analysts and the Data and Applications team• Infrastructure Management and Systems Administration• Project Delivery• Strategy• Maintain support service SLAs• Budget planning, management and adherence• Vendor management• Modernisation of infrastructure• Security and PCI Compliance• Backup and disaster recovery

• Led the support services team and systems administrator• Managed the Infrastructure ensuring that it was modern and secure• Ensured that the business had a high uptime of services• Managed and executed downtime maintenance ensuring relevant comms were distributed• Delivered on any requirements for projects in a timely manner, working with external vendors whenever required• Ensured that any escalations from Helpdesk were handled in a timely manner by either myself or our Systems Administrator• Ensured compliance in regard to PCI and licensing

My role as the Infrastructure Support Analyst reporting to the Infrastructure Manager, was to administer the network and systems for the Head Office, Distribution Centre and Store WAN. It was essentially a Systems Administrator role.

• My role as a field technician was to facilitate the needs of 4 clients over a weekly cycle.• Represented the company in a professional and energetic fashion which helped buildcustomer relationships• Troubleshooting and administration of the varying infrastructures at each of the clientsites• Provided 1st and 2nd level support to staff at the various client sites• Was involved in various projects headed by the IT teams of the clients such asnetwork audits and hardware relocation• Assisted the senior technicians with projects initiated by the company on behalf ofclients such as the deployment of a new hardware• Performed out of hours support to customers in circumstances such as serveroutages and various hardware failures

• My role as a Technical Support Engineer reporting to the IT Manager, was to provide support to the Distribution Centre and Head Office users• Handled the technical support phone queue and maintained the ticketing system• Provided support for machines sold by our resellers but that were built by Bluechip IT

• My role as a Technical Support Engineer reporting to the IT Manager, was to provide support to the Distribution Centre and Head Office users• Handled the technical support phone queue and maintained the ticketing system• Provided support for machines sold by our resellers but that were built by Bluechip IT