• Customized a performance management process application for a government agency, aligning with defined business requirements and government protocols.• Contributed to the development of a proof-of-concept asset management application using Blazor and Radzen for potential investors.• Modernized legacy application UI and controls with C#, Bootstrap, and JavaScript, boosting client base by 20%. • Designed, coded, tested, debugged, implemented, and maintained multiple enterprise-level HRMS applications using C#, ASP .NET, MSSQL, TFS and other web development tools.• Led the development of an onboarding application, saving $5k in monthly outsourcing costs and increasing annual revenue by 10%. • Implemented a batch script-based solution for deploying upgrades, patches, and bug fixes to the HRMS application, reducing manual intervention by 85% and deployment time by 90%.• Communicated project status and identified technical risks to stakeholders.• Created and maintained SQL databases, tables, views, and stored procedures using Microsoft SQL Server (2008+).• Provided technical knowledge to support other staff members within the organization.• Evaluated and recommended appropriate technologies based on product needs and industry trends. • Developed creative solutions and wrote technical design and architecture documents to guide development.

• Contributed to the design of SOAP middleware clients to bridge services between various ISVs for SaaS product requirements.• Replaced the Customer Service Department's legacy ticketing system with an in-house ProInsight solution, increasing CSR productivity by 60%.• Conducted unit testing and assisted in UAT for developed codes/modules.• Provided application support by repairing bugs, addressing design flaws, and conducting user training sessions.

• Developed ad hoc reports for an IP Contact Center Solution with over 100,000 daily call transaction records using TSQL, stored procedures, views, and SSRS.• Developed and consumed SOAP web services to send and receive call logs to third party applications or a SQL database for reporting.• Integrated CRM applications into a Contact Centre solution, allowing the application to capture details of a call.• Participated in the development of the ProInsight Service Desk Management System using C#, ASP.Net, Telerik, and MSSQL.• Implemented and created a web-based directory assistance (yellow pages) search engine application that used SQL full-text indexing search algorithms.

• Submitted daily and monthly Contact Centre reports to internal and external clients.• Identified and resolved ACD reporting issues, and performed data analysis across the Contact Centre platform.• Performed QA and testing of ad hoc reports for internal and external clients.• Conducted reports training for more than 100 CSRs and supervisors during and after system development and implementation.