Iván Valverde Email & Phone Number

Newmarket, Ontario, Canada

Newmarket

• Analyzed historical sales and trends to forecast future sales
• Managed a five people team, responsible for Ontario territory and support of other provinces.
• Developed, implemented and documented sales and operations process
• Developed, managed and finalized professional quotes, acting as liaison between vendors and customer
• Created and implemented weekly sales metrics report to identify KPIs
• Supported the production by maintaining an bidirectional flow communication between sales and operations

• Member of the Wine Desk
• Supported the growth of the trade department of ICCO
• Developed brand strategy for Italian Wineries including strategic Consulting, plan & sales strategy
• Supported in building the bridge between Canadian and Italian Institutions as well as the business community in both Ontario and Italy
• Coordinated business projects in various sectors of international commerce, through the management of events and trade missions in both countries

Lima, Peru

• Exceeded 10% of achievement in Q1, total sales over US$ 1MM in Software Support Services
• Negotiated and managed contracts with customers including the analysis for maximizing financial and operational performance
• Identified opportunities for software maintenance and generated sales using a consultative approach
• Forecasted the demand for each service line on a quarterly basis

Lima, Peru

• Manages large and complex post-sales maintenance projects
• Reviewed sales, customer concerns, and new opportunities to develop a business strategy at weekly planning sessions
• Developed executive presentations and reports to facilitate project evaluation and process improvement
• Boosted the projects growth profit by more than 10% by incorporating preventive supports in the maintenance service reducing the failures rate and part replacement
• Identifying and mitigate business and technical risk for the project
• Supervised different project teams, including human resources from the customers, other departments and suppliers

Lima, Peru

• Trained end-users in VMware vSphere Suite.
• Configure and manage storage virtualization platforms.
• Installation, configure, manage and troubleshooting of VMware suite.
• Responsible of the first IBM Cloud product (ISDM) installation in a customer.
• Resolved customer issues in a clear, courteous and straightforward manner.

Lima, Peru

• Second level support and development of Wincor Nixdorf ATM software: ProView (SCADA monitoring type) and ProSales (for marketing and advertising).
• Pre-sales support. - Responsible for the Probe of concepts and Demos Presentations for new customers. - Trained end-users around South America in ProView.

Lima, Peru

• First level of support for a mining company.
• Office and windows support.
• Ellipse (ERP) support.
• Assets Control (warehouse management).
• Performance reports of the Help Desk team.
• Addressed and resolved customer product complaints empathetically and professionally.

Lima, Peru

• Company creation and creative concept for the brand.
• Designed and developed concepts, products, branding and product mix.
• Supplier negotiations, quality control and production supervision.
• Planned and executed the Marketing Launch Campaign that included: website development, marketplaces, e-commerce platforms negotiations and social media campaign.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.

International Mba, Business Administration And Management, General And Sustainability

Electronic Engineer, Electrical And Electronics Engineering, Engineer

Activities and Societies: Thesis Title: Serial number's identification system of national currency notes in ATMs

Titulado, Ingeniería Electrónica