Support of Cisco networking hardware such as Wireless LAN Controllers, Access Points, Switches, and Routers.Documenting processes and monitoring infrastructure performance using WLC, Prime, HPNA DNA-C platforms, and Splunk.Provide operational support for complex, wireless network deployments and life cycles.Address network problems and breakdowns and partner with other teams to restore service.Troubleshoot wireless clients’ incidents and document resolution in Service Manager.Validate each new opening store wireless infrastructure before opening.Monitor and track all access points count and operation status to provide an excellent coverage client experience.Practice network asset management, including maintenance of network component inventory andrelated documentation and technical specifications information.

Provided support on Windows 10 OS including SCCM imaging and IGEL OS deployment.Proficient in MS Office products and AD account administration. Setup IOS and Android mobile for faculty and staff. Troubleshooting, and maintaining HP / Dell computers. Configure HP LaserJet printer, Xerox copiers, and scanners.Collaborated on new applications integration and user training.Identify and escalate situations requiring urgent attention to the appropriate teams. Collaborate with departments on equipment move and relocation of equipment.Participated in hardware tech refresh for desktops and IP phones.

Installs and repairs equipment and software per ADC Healthcare standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software productsResponds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility usersAnalyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as neededLogs and tracks problems; reviews problem tracking databases.Performs facility-based moves, adds, and changes as needed during HCA acquisition. Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented proceduresAids and trains users on practices and facility technology by assisting the clinical team on go-live events.Performs preventative maintenanceRecommends process changes that improve the implementation, maintenance, and support of ITG desktop equipment and softwareEffectively works with customers, Service Desk and Technical Services personnelParticipates in meetings, committees, and continuing education to improve individual, departmental and organizational performanceMaintains and protects confidentiality regarding all aspects of patient care and employee informationAssist the NE team in installing network gear at new locations. Adhere to the company’s safety policies to create a safe work environment. Perform daily proactive task-based to reduce downtime and maintain good inventory for standby replacement.