Ivee De Seno Email & Phone Number

Work with suppliers to negotiate better costs for the business in order to increase revenue. Also responsible for strategic planning with suppliers to find opportunities to grow the business in ways that are mutually beneficial for both parties.

W.W. Grainger

• Develop strong sales relationships by solution selling to existing Healthcare customers while increasing customer spend and loyalty. Optimize inventory, introduce and manage process improvements. Cultivate new contacts.
• Tasked to focus on 2 major accounts in 2010-2012. Grew large complex account (125 locations nationwide) by 25% in first year; achieved 800% growth in smaller account (75 locations).
• Implemented housekeeping program to identify and purchase products that were more environmentally friendly as well as more cost effective, which then became the customer standard.
• Researched and recommended energy saving solutions to assist with customer's green initiative goals, which included moving forward towards LEED Certification (Leadership in Energy & Design).
• Effectively marketed Grainger’s Core Value Proposition to drive sales growth and profits (130% to goal in year 2010).
• Significantly increased gross profits and customer loyalty by implementing "Inventory Solutions" program to reduce customer costs and organize inventory to ensure product availability without being overstocked. Trained.

• Maintained existing clients through superior customer service. When previous company closed, brought 65% of customer base, 3 engineers, and 3 account executives to this organization, building trust and loyalty as well.
• Achieved 20% growth in new client base through cold calls and referrals, resulting in double digit sales growth.
• Instituted and implemented an annual service contract which contributed to increased profits.
• Built synergistic relationships with vendors who provided customer leads, resulting in win-win for both parties.

Managed and directed activities of five project managers with the implementation of all data projects for the company.Maintained client and subcontractor relationships to ensure superior partnership. Created and implemented new workflow processes as well as systems and procedures, including cost control.

• Manager of Professional Services (2000-2002)Managed and directed activities of 7 project managers and project coordinators with the implementation of all voice and data installations. Maintained client and.
• Ensured a high level of team performance by implementing direction and tactical initiatives to drive both customer acquisition and retention.
• Restructured and administered new workflow processes, greatly increasing efficiency.Manager of Customer Care (1999-2000)Directed all customer activities (i.e., transfer of account ID numbers, project follow-through.
• Achieved total transparency to customers during merger; ensuring that new account managers were promptly assigned and well acquainted with accounts.
• Resolved all client issues to complete satisfaction for the client as well as the company.
• Facilitated weekly production meetings with sales and operations; ensuring all projects were completed on time and under budget; takeaways were recommendations for continuous improvement processes. Operations Manager.