Ivelisse Figueroa
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Ivelisse Figueroa Email & Phone Number

Trainer II at Chenega Professional Services Strategic Business Unit
Location: Greater Orlando, United States, United States 8 work roles 2 schools
1 work email found @bpaquality.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Chenega Professional Services Strategic Business Unit
Role
Trainer II
Location
Greater Orlando, United States, United States
Company size
33 employees

Who is Ivelisse Figueroa? Overview

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Quick answer

Ivelisse Figueroa is listed as Trainer II at Chenega Professional Services Strategic Business Unit, a company with 33 employees, based in Greater Orlando, United States, United States. AeroLeads shows a work email signal at bpaquality.com and a matched LinkedIn profile for Ivelisse Figueroa.

Ivelisse Figueroa previously worked as Lead Trainer at Bpa Quality - Contact Center Quality Solutions and Quality Assurance Analyst at Bpa Quality. Ivelisse Figueroa holds Bachelor Of Arts (Ba), Digital Media from University Of Central Florida.

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Email format at Chenega Professional Services Strategic Business Unit

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{first}.{last}@bpaquality.com
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Profile bio

About Ivelisse Figueroa

Driving Results as a Quality Assurance Analyst with over 8 years of experience in Quality Assurance and 7 years as a Lead Instructional Trainer. I excel in meticulous evaluation, process optimization, and enhancing product quality while streamlining processes to ensure optimal performance through analyzing KPIs and bridging the gap to achieve remarkable results. My demonstrated success includes a 15% reduction in inconsistent compliance, a 20% increase in positive feedback, and a 25% improvement in productivity through quality monitoring and engaging training sessions.I specialize in comprehensive monitoring, root cause analysis, led training and curriculum development, and fostering continuous improvement across teams to drive operational efficiency and enhance employee and customer satisfaction metrics.Some examples include:Enhancing Compliance Standards: Led a compliance audit project for an organization, ensuring adherence to regulatory standards such as HIPAA, GDPR, and financial regulations. Conducted comprehensive risk assessments, implemented corrective actions, and provided training, resulting in improved 98% compliance and zero regulatory violations.Optimizing QA Strategies: Revamped quality assurance strategies for an institution, and used 5 methodologies to inspect Statistical Process Control (SPC), Total Quality Management (TQM), Root Cause Analysis (RCA), Inspection and testing, and achieved continuous improvement and performance metrics. This initiative led to a 40% reduction in errors, enhancing overall quality and customer confidence and loyalty.Driven by a passion for quality and training excellence, I thrive in dynamic environments where precision and efficiency are paramount. Let's connect to discuss how I can contribute to your organization's success.I am always open to expanding my experience and skills in areas spanning the following categories: Training Learning and development, instructional design, business analytics, digital media marketing, e-commerce, social media management, SEO, and UX/UI design.

Listed skills include Photoshop, Final Cut Pro, Advertising, Customer Service, and 29 others.

Current workplace

Ivelisse Figueroa's current company

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Chenega Professional Services Strategic Business Unit
Chenega Professional Services Strategic Business Unit
Trainer II
chesapeake, virginia, united states
Website
chenegapssbu.com
Employees
33
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8 roles · 19 years

Ivelisse Figueroa work experience

A career timeline built from the work history available for this profile.

Lead Trainer

Bpa Quality - Contact Center Quality Solutions

¤ Delivered diverse, client-specific training sessions adhering to prescribed specifications and standards to motivate and engage team members.¤ Managed training session scheduling and course enrollment logistics while addressing comprehensive training needs and implementing solutions to improve team performance.¤ Led calibration sessions to maintain.

May 2017 - Feb 2024

Quality Assurance Analyst

Bpa Quality

United States

¤ Conducted thorough monitoring and evaluation across diverse communication channels (i.e. calls, chats, emails, social media), spotting inconsistencies, errors, and compliance issues. Ensured adherence to company standards and regulations, maintaining quality interactions and minimizing risks, bolstering the client's professional reputation and fostering.

Feb 2016 - Feb 2023

Digital Communications Specialist

Softrock

Orlando, Florida

¤ Provided exceptional customer service to job seekers who utilize Gigats.com and other marketing products. Assisted applicants on any issues that may arise from the website or emails and escalate any issues when appropriate to management. ¤ Part of SR Project Team to utilize the usability of the interface design through the use of algorithms to digitally.

Feb 2014 - Dec 2015

Associate / Technician

Sprint Nextel

Orlando, Florida

Provided a total sales solution to the customer regarding their wireless needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment.¤ Diagnose, troubleshoot and repair various cell phone models.¤.

May 2011 - Feb 2014

Post Production Editor - Intern

Public Broadcasting Service - Wucf Tv

Orlando, Florida Area

Primarily edit and complete the post-production of TV shows and web videos created for UCF TV in both SD and HD video in a non-linear editing environment. ¤ Created a motion branding "bug" for UCF TV that went live on television. ¤ Posted and edited web content for wucftv.org. ¤ Operated camera switch boards and recorded live shows and interviews such as.

Jan 2011 - Apr 2011

Front End Graphic Design Intern

Florida Department Of Children And Families

Orlando, Florida Area

¤ Create mockups and visual standards for 'Early Start'​ web application.¤ Translate designs to front-end code¤ Collaborate with creative and development teams on the execution of ideas and projects. ¤ Promote and communicate new ideas, process improvements and new technologies to team members and leadership. ¤ Site typography¤ Page layout¤ Form design¤.

Jan 2010 - May 2010

Lead Management/ Sales Associate

Hard Rock Cafe

Orlando, Florida Area

Lead Management:¤ Supervised store and employees in managers' absence.¤ Directing and providing the employees and their resources with enough guidance, direction, leadership, and support necessary to ensure that they are able to accomplish their daily goals.¤ Opening and closing store.¤ Manage financial deposits daily.¤ Receiving and sending shipments.¤.

2007 - 2009 ~2 yrs
Team & coworkers

Colleagues at Chenega Professional Services Strategic Business Unit

Other employees you can reach at chenegapssbu.com. View company contacts for 33 employees →

MS Matt Schmitt,Pmp, Safe Agilist Matt Schmitt,Pmp, Safe Agilist Colleague at Chenega Professional Services Strategic Business UnitFalls Church, Virginia, United States, United States View → DP Dan Pressley Dan Pressley Colleague at Chenega Professional Services Strategic Business UnitHurst, Texas, United States, United States View → JR Jennifer Rucker, Mph Jennifer Rucker, Mph Colleague at Chenega Professional Services Strategic Business UnitAtlanta, Georgia, United States, United States View → SW Sarah Walsh Sarah Walsh Colleague at Chenega Professional Services Strategic Business UnitSuffolk, Virginia, United States, United States View → LS Laura Shero Laura Shero Colleague at Chenega Professional Services Strategic Business UnitFredericksburg, Virginia, United States, United States View → NJ Nathaniel James Klentzman Nathaniel James Klentzman Colleague at Chenega Professional Services Strategic Business UnitVirginia Beach, Virginia, United States, United States View → JT Joy Thompson Joy Thompson Colleague at Chenega Professional Services Strategic Business UnitAtlanta Metropolitan Area, United States View → DE Diana Echavarria, Ctcm Diana Echavarria, Ctcm Colleague at Chenega Professional Services Strategic Business UnitSan Antonio, Texas, United States, United States View → VA Vivian Ayers Vivian Ayers Colleague at Chenega Professional Services Strategic Business UnitClarksville, Tennessee, United States, United States View → DG Deborah Gordon Deborah Gordon Colleague at Chenega Professional Services Strategic Business UnitAtlanta, Georgia, United States, United States View →
2 education records

Ivelisse Figueroa education

Associate Of Arts (Aa), Marketing

Valencia College

Also obtain technical certificate in Business Specialist

FAQ

Frequently asked questions about Ivelisse Figueroa

Quick answers generated from the profile data available on this page.

What company does Ivelisse Figueroa work for?

Ivelisse Figueroa works for Chenega Professional Services Strategic Business Unit.

What is Ivelisse Figueroa's role at Chenega Professional Services Strategic Business Unit?

Ivelisse Figueroa is listed as Trainer II at Chenega Professional Services Strategic Business Unit.

What is Ivelisse Figueroa's email address?

AeroLeads has found 1 work email signal at @bpaquality.com for Ivelisse Figueroa at Chenega Professional Services Strategic Business Unit.

Where is Ivelisse Figueroa based?

Ivelisse Figueroa is based in Greater Orlando, United States, United States while working with Chenega Professional Services Strategic Business Unit.

What companies has Ivelisse Figueroa worked for?

Ivelisse Figueroa has worked for Chenega Professional Services Strategic Business Unit, Bpa Quality - Contact Center Quality Solutions, Bpa Quality, Softrock, and Sprint Nextel.

Who are Ivelisse Figueroa's colleagues at Chenega Professional Services Strategic Business Unit?

Ivelisse Figueroa's colleagues at Chenega Professional Services Strategic Business Unit include Matt Schmitt,Pmp, Safe Agilist, Dan Pressley, Jennifer Rucker, Mph, Sarah Walsh, and Laura Shero.

How can I contact Ivelisse Figueroa?

You can use AeroLeads to view verified contact signals for Ivelisse Figueroa at Chenega Professional Services Strategic Business Unit, including work email, phone, and LinkedIn data when available.

What schools did Ivelisse Figueroa attend?

Ivelisse Figueroa holds Bachelor Of Arts (Ba), Digital Media from University Of Central Florida.

What skills is Ivelisse Figueroa known for?

Ivelisse Figueroa is listed with skills including Photoshop, Final Cut Pro, Advertising, Customer Service, Sales, Social Media, Management, and Editing.

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