Iveth Herrera Email & Phone Number

Maitland, Fl

• Accountable for implementation of projects, maintenance tasks and training, and supporting all property management software applications used by the company• Worked closely with site management personnel, staff accountants, accounting managers, IT staff and investment managers to facilitate the development and effective use of those applications• Monitored support calls in the Service Desk database and review monthly results to recognize and address problem trends• Assisted the site and corporate accounting personnel in the correction of posting errors on month-end closes and reports• Set-up of new-hires accounts and termination of end-user accounts• Supported YARDI software

Davenport, Fl

• Managed thirty individual apartment home villas for short and long term rental/leasing• Administered Check-ins, check-outs, all reservations and payments• Scheduled and inspected all cleaning and maintenance• Managed villa supplies: housewares, personal use items and furnishings• Utilized Onesite and Blue Moon

Orlando, Florida

• Interacted with clients, guests and prospects to direct to appropriate client business• Operated a computer-based twelve-line phone system, screen incoming calls and patch to various businesses• Programmed and installed telephone and fax lines for new clients• Accounts payable/receivable to include financial reports, invoices and payments processing.• All administrative duties

Orlando, Florida Area

• Developed new business in multiple lines insurance products• Provided prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate• Prepared forms, policies and endorsements when required• Met customer service goals and assist with marketing goals as directed by the agent

Kissimmee, Fl

• Greeted and assisted prospects and residents, tour the community (300 homes)• Lease, qualify prospects, edit and finalize contracts• Collected and processed rental payments, post and deposit• Generated monthly three-day balance due notices and evictions• Finalized FAS, move-out dispositions and collections• Create monthly newsletters and resident activities• Trained new team members in office operations and leasing procedures

Bachelor Of Science In Business Administration Management

Associate'S Degree, General Education