Executive Assistant to the President and CEO.Responsible for providing support services to the President and CEO. Coordinate and execute assigned projects. Oversee daily operations of the President’s Office, interpret policies, procedures and practices as related to matters referred to the President and CEO.

• Provided administrative support to the Real Estate Development & Facilities group• Managed calendar for two Sr. Program Directors and Sr. Director, Finance & Administration• Processed incoming contracts, entered in Excel spreadsheet, and tracked the progress• Screened all incoming calls for the main line and help desk• Organized OSHA training for the department• Monitor office supply inventory, placed catering orders, entered invoices • Set up interviews for new possible hires, greeted and directed visitors entering the office.• Handled vendors effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

Generated financial analysis and assisted in preparation of budgeting. Created and distributed monthly Operations Report including various Key Performance Indicators by branch and product line. Provided weekly reports for Key Performance Indicators including Hit Ratio, Renewal Retention, Production, and other metrics for each division. Managed policies by investigating open receivable balances and secured information from underwriters. Calculated incurred loss retro premiums by working with claims financial data and policy documentation. Fielded and addressed all incoming calls for the credentialing service department. Supervised the credentialing department and managed incoming emails of 50+ requests per day. Provided administrative support for the home office team. • Monitored and analyzed policies dollar amount handled by underwriters utilizing automated systems to assure accuracy• Prepared weekly forecast reports for Senior Management, which aided in business decision-making, by entering raw data to create Pivot tables • Collaborated with actuarial departments and premium audit departments to resolve discrepancies • Prepared Executive Summary data for year-end financial information for Divisional Executives • Developed and implemented company-wide credentialing policy coverage verification and loss reports• Prepared credentialing letters to satisfied the needs of facilities and doctors requesting the insurance verification• Managed calendar and travel for the Operations Manager and team members as needed• Proofread and edited documents, screened telephone calls, and coordinated national/international travel logistics

Handled insurance/referral verification prior to patient visits. Scheduled routine office visits and surgical procedures. Advised the patient’s parents on preoperative and postoperative procedures. Transcribed dictated notes and letters of recommendations. Checked patients in and out. Collected Co-pays and entered into system. • Provided support to the physician with English/Spanish translation• Prepared rooms for incoming patients

Provided support to 2 senior partners with daily activities. Maintained calendars and appointments while finalizing attorneys’ time for accuracy. Assigned new cases to attorneys as well as scheduled meetings and conferences. Reviewed invoices and prepared for payment.• Tracked status reports, correspondence, and court appearances • Proofread and edited documents, screened telephone calls, and coordinated national/international travel logistics

Provided administrative support to the Director of Claims Litigation and 3 In-House Counsel• Reviewed checks generated by Underwriters to verify payment, claimant, vendor and address was accurate and updated spreadsheets with check information and amount paid• Prepared meeting materials and documents as requested, and coordinated distribution• Kept track of daily attendance as well as accrued/used time of sick/vacation for each employee. • Tracked status of policies and reminded underwriters to send out renewal letters• Supervised receptionist and mailroom clerk • Managed all aspects of attorneys day to day activities including schedules, travel arrangements, correspondence, messages and communication with internal and external contacts