Ivan Koay Email & Phone Number

Kuala Lumpur, My

Singapore

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Identified and pursued new business opportunities through canvassing and market research- Conducted cold calling to generate leads and build prospect pipeline- Delivered compelling demo pitches to potential clients - showcasing product & software features - Developed and executed strategic sales initiatives to drive growth- Cultivated and sustained key client and stakeholder relationships- Maintained strong client relationships to ensure satisfaction and retention- Negotiated and finalised high-value sales agreements- Collaborated on marketing campaigns and coordinated product launches- Analyzed sales data and market trends to inform strategies- Provided detailed reports on sales activities and market insights.- Contributed to product & software development based on market feedback.

Seri Kembangan, Malaysia

- Oversee all aspects of cafe operations- Managing & training team members- Developing menus, including creating food & beverage recipes- Managing inventory- Providing & ensuring exceptional customer service & satisfaction- Ensure proper calibrating, brewing, and serving of specialty coffee- Ensure proper food preparation & handlingAdditional skills :- Strong understanding of food safety regulations- Passion for creating a welcoming and enjoyable atmosphere for guests- Excellent communication and problem-solving skills- Ability to lead and motivate team effectively- Constantly seeking new opportunities to improve efficiency and profitability- Proven track record of success in driving sales and building customer loyalty.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Promote a variety of freshly baked goods & successfully increasing sales and revenue.- Providing customers with excellent food explanations to help them understand ingredients and flavors.- Conducted live baking of soft cookies, engaging customers and providing an interactive experience.- Maintained a well-stocked booth, ensuring customer demand was met by handling inventory and communicating effectively with team members.- Collaborated with team members to provide seamless customer service, delivering exceptional results in a fast-paced and busy environment.Additional skills :- Demonstrated exceptional sales skills and customer service, boosting sales and revenue for the business.- Remained calm and focused under pressure, consistently providing exceptional service with a positive attitude.- Committed to achieving great results.

Seri Kembangan, Malaysia

Langkawi, Kedah, Malaysia

GPA : 4.0I am excited to have had the opportunity to be an integral part of the culinary team at The Westin. As the in-charge of the Cold Kitchen at Seasonal Taste, I was responsible for the daily morning buffet preparation and operation. This role required me to effectively manage a team, ensure that all food was prepared to the highest standards, and oversee the smooth running of the buffet service.In addition to my responsibilities in the Cold Kitchen, I also had the opportunity to work with the Main Kitchen team at Seasonal Taste, where I assisted with the preparation and presentation of dishes at live cooking stations for both the morning and evening buffets. This experience allowed me to hone my skills in high-pressure, fast-paced environments and to learn from a team of talented chefs.I was also fortunate to have the opportunity to join the Tide's Kitchen team at The Westin. This experience allowed me to expand my culinary knowledge and to work with a diverse group of professionals.Overall, my time at The Westin has been incredibly rewarding and has provided me with a wealth of experience in professional kitchen environments. I am grateful for the opportunity to have worked with such talented teams and am excited to continue building my skills and expertise in the culinary field.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Provide top-notch menu planning and food handling- Prepare and cook food orders to perfection- Cook Malaysian, Western, and Thai cuisine- Prepare and present cold dishes (Garde Manger)Achievements :- Gained valuable experience in the culinary industry- Developed a wide range of culinary skills- Acquired knowledge necessary to succeed as a professional chef

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Run daily cafe operations- Supervise a team of floor crew- Provide excellent customer service- Ensure customer’s order are fulfilled by developing strong communication skills with the kitchen team.Achievements :- Learned how to run a cafe efficiently- Developed strong communication skills- Gained valuable leadership experience- Grew both personally and professionally

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Assist with the set up and running of the MOBC & MOLAC - Set up coffee machines and grinders- Ensure competitor's stations were fully operational- Ensure events ran smoothly and efficientlyAchievements :- Contributed to the success of the events- Gained valuable experience in event planning and execution- Developed organizational and problem-solving skills.

Diploma Of Education, Culinary Arts/Chef Training

Sijil Kemahiran Malaysia Level 2, Food Preparation & Production