Ivan Juric Email & Phone Number

Glen Iris, Vic, Au

Greater Melbourne Area

Providing frontline operational support for automated warehousing systems including SCADA, servers, PbV/RF picking systems, change management, and continuous improvement initiatives. • Delivered critical IT/OT support for 23 client sites covering 1300+ users providing timely resolution to incidents, disruptions, and service requests• Led Cross-Functional Incident Resolution: Spearheaded collaboration across teams to resolve 150+ P1 and P2 major incidents (50% or greater site outage) • Root Cause Analysis: Utilised Splunk BPI, Kibana logging, and Oracle PL/SQL databases to identify and address root causes• Managed Client Relationships: Built strong client relationships, achieving a 98% client satisfaction rating through performance surveys, through detailed and easy to understand communications and timely issue resolution• Drove Continuous Improvement: Identified system weaknesses and bugs through system deep dives into KPI’s, historical production logging, and system documentation.• Change Management: Logged and tracked change requests through Dos Maximo and JIRA. Ensured successful change/patch deployments by enforcing stringent adherence to runbooks, PVT testing, and post deployment system monitoring.

Melbourne, Victoria, Australia

Leading process improvement-based workshops to drive ideas and solutions, identifying and delivering service improvement activity, and managing change initiatives for greater efficiency and productivity.• Designed and Implemented Rapid Response Program for equipment maintenance: Reduced equipment breakdown costs by 23% through optimised preventative maintenance plans, leveraging statistical analysis for predictive insights• Led Workshops on Supply Chain Optimisation: Outcomes included enhanced supply of empty trays to automated Depalletiser units, eliminating system starvation of empty trays and boosting order replenishment efficiency by 18%. • End to End redesign of Performance Reporting: Reconstructed weekly site performance reports to focus on key metrics and actionable items, leading to more effective decision-making and improved outcomes • Coached Junior Process Engineers: Mentored Junior PE’s in presentation skills, report writing, systems analysis, and workload prioritisation, improving team efficiency and skill development

Melbourne, Australia

Focused on the development and implementation of best practice standards and procedures for site-based team and control room operation.• Supervised 18 technicians and general hands : Ensuring full compliance with site safety standards during all operations and completion of tasks on time and to the required standard• Developed and Implemented Best Practices: Established and enforced best practice standards for site-based teams and control room operations, delivering consistent and optimal performance• Optimised System Performance: Monitored and controlled automated material handling systems, proactively preventing issues and minimising downtime through effective troubleshooting and problem-solving• Coordinated Cross-Functional Teams: Led coordination between maintenance teams, customer operations, and remote support to resolve incidents rapidly, prioritising tasks for swift execution of 1st line responsibilities.• Trained New/Backup Operators: Provided comprehensive training to new and backup control operators, ensuring seamless operation continuity. My training program is the standard by which new operators are still trained • Improved Reporting and Documentation: Created efficient reporting tools for shift handovers and documenting repeat issues, enabling quicker resolutions and improved communication across shifts• Planned Complex Operational Tasks: Ensured minimal operational impact through meticulous planning and execution of daily tasks and activities

Melbourne, Australia

• Plan and schedule the daily servicing, preventative maintenance and breakdown works for customers• Manage and coordinate daily schedules for 12 field technicians• Efficient planning and scheduling of technicians increased recovery hours from 71% to 89% • Improved client relations through maintaining clear lines of communication and timely response

Melbourne, Australia

• Plan and schedule work orders to meet customer’s needs• Increased monthly revenue by 37% and exceeded monthly budget targets by an average of 41%• Worked with clients to improve forecasting and projection of machine utilization rates resulting in a reduction of overdue services from 117 to 16 machines within 3 months• Efficient planning and scheduling of technicians has increased recovery hours from 65% to 83%

Melbourne, Victoria, Australia

Metsol Int is an international company specializing in providing technical solutions and equipment to the aluminium smelting industry.• Designed and developed dashboards for monitoring post startup health of production cells• Data acquisition and analysis to define constraints used in the development of an Advanced Process Control system • Designed and built complex data modeling and forecasting tools for accurate production data simulation• Developed startup procedure manuals and training materials for Cold Metal Restart program at Vedanta Aluminium smelter, India

Hawthorn East

Graduate Certificate, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, Business, Public Relations