Ivy Ang Email and Phone Number

- Implement and successfully execute comprehensive professional development and training plans/programs pertaining to the Business Functions. - Conduct Inbound and Outbound trainingDevelop training policies, manuals, (multimedia visual aids, website pages) and other educational materials, job aids to support learning and development initiatives. - Evaluate existing team members, identify and elevate rising stars, re-train as needed, and coach out mediocre performers. - Ensure all current team members’ records, training, and certifications are kept updated at all times and be responsible to update all employee files with most updated information. - Continuously evaluate training effectiveness of training - skills trained, techniques shared, knowledge imparted, and their translation into business results.- Responsible for conducting research and writing content on a regular basis related to leadership, marketing , management , Soft Skills, Customer Success.

Answer inbound calls.Manage and resolve customer complaints.Identify and escalate issues to Team Leader and Manager.Provide service information to customers.Research required information using available resources.Research, identify, and resolve customer complaints using applicable software.Route calls to appropriate resources.Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls.Follow up customer calls where necessary.Complete call logs and reports.

MMW is a creative agency with a passion for turning ideas into action and a focus on elevating businesses to the next level.As a Studio Manager, the following were the main scope of work:- Managing the Creatives Division of MMW that consists of the Project Coordinator, Graphic Designers, Creative Designers, Art Director and Creative Director.- Make sure that there is progress in the operations for each project.- Manage the rapport between the client and the company. - Budgetting and assisting the media buys for clients.- Organize marketing campaigns and events- Talent scouting, outsourcing vendors and resources.

CCCT is an institution setup in 2004 , comprising of a strong panel of Industry oriented lecturers who are technically, academically and professionally qualified to adopt modern and structured coaching methods to provide a vibrant learning experiences to students.As a Marketing Manager had the following as my main scope of work:- Responsible for generating marketing leads, content and strategies.- In charge of preparing the Public Relations activities, press releases and connecting the press with the college. - Produce promotional video for the college's marketing push outs. - Organize college roadshows and represent in school fairs Managed the College's Social Media Content

CCCT is an institution setup in 2004 , comprising of a strong panel of Industry oriented lecturers who are technically, academically and professionally qualified to adopt modern and structured coaching methods to provide a vibrant learning experiences to students.As a Senior Lecturer, the following were the main scope of work:- Responsible for lecturing, preparing lesson plans and assessment papers for students from both the local and international programmed courses.- Courses taught includes BDTVEC, BTEC Pearson, NCC (Level 3 & 4) and Informatics Courses.- Responsible for the student internship programme Conducted Supervised Work Attachment Workshops and educational trips to prepare students for their period of deployment.- Managed students' deployment for attachment.- Moderated the College's Media Club Cosmo Media (https://www.instagram.com/cosmomedia.bn/)

K-MAS Management help organizations to engage people and unlock their potential to shape their products, services, and experiences they offer.As a Corporate Trainer, the following were the main scope of work:- Conducted trainings for Jollibee , Brunei (2016 & 2017)- Trained K-MAS Centre of Excellence trainees coming from different educational background such as HND, Degree and Masteral holders.

K-MAS Media Production was the media division of K-MAS Management that deals with producing innovative TV shows for both local and international program as well as producing corporate materials for organizations. As a Script Writer / Producer, the following were the main scope of work:- Produced TV shows for Radio Television Brunei - Produced TV commercials for private companies like DST Incomm and OGDC.- Script-written media materials including International TV shows for Radio Television Brunei

MMW is a creative agency with a passion for turning ideas into action and a focus on elevating businesses to the next level.As a Project Coordinator, the following were the main scope of work:- Coordinate on-going projects with the creative team.- Assist in event organizing- Coordinate with client and vendor management