Ivy Rivero Email & Phone Number

Richmond, Virginia, United States

Sandston, Virginia, United States

-Managed office social and web media presence-Designed marketing and office materials such as sales flyers, social media graphics, office forms, and monthly newsletters.-Assisted new Associates with new-hire paperwork, processes and sets up files for new Associates, sets up mailboxes for new Associates, assists in orienting new Associates to the office and the Company-Kept records of all DLLR, MRIS & Board of REALTORS' functions such as agent additions, license renewals, terminations and transfers; coordinates required paperwork-Assisted all Sales Associates with obtaining photos, business cards, name tags, name riders, etc. -Informed Sales Associates of office policies and procedures. -Served as point of contact for Sales Associates' inquiries-Tracked extensive data on listings, sales, settlements, and processes-Compiled competitive brokers' sales figures on a regular basis and reports to Corporate Headquarters-Kept records on all MLS functions such as agent additions, terminations, and transfers-Arranged for orientation and training of new hires and Sales Associates-Created and distributed letters, memoranda, and other general office correspondence

Ferrum, Virginia, United States

-Provided administrative support to school dean and professors in 17 departments-Directed incoming calls-Maintained office inventory-Handled confidential student information-Processed incoming and outgoing mail-Developed digital senior thesis archive for English department-Maintained Honor’s Program WordPress site-Designed marketing material

Richmond, Virginia, United States

-Conducted client consultations-Designed custom stationery and promotional materials using Adobe Creative Suite-Managed project schedules-Processed and maintained inventory-Coordinated orders with suppliers

Rocky Mount, Va

-Provided administrative and secretarial support to the listed departments-Provided first line customer service by answering calls and assisting callers with eitherdirect information, utility customer inquiry, transferring a caller to another Town staffmember or taking messages for staff members that are unavailable-Provided data entry in support of the Finance Department-Typed ordinances, amendments, technical reports, studies, memoranda, correspondence,and other documents-Received and reviewed incoming correspondence and prepared applicable responses forappropriate signatures-Received, investigated, and reported citizen complaints or inquiries pertaining to the Townand provided a first tier analysis of the issue, resolving it if possible or managing theresolution with a service level department is required-Scheduled and coordinated calendar activities; schedules appointments, meetings,and other activities using shared office calendar software

Rocky Mount, Virginia

-Wrote front-page community interest pieces-Pitched story concepts -Conducted digital, face-to-face, & telephone interviews -Researched for accuracy & historical components -Adhered to strict deadlines -Captured or secured accompanying photos

Ferrum, Va

-Performed clerical tasks such as filing, data entry, & faxing -Directed incoming calls-Greeted & assisted walk-in families -Processed incoming & outgoing mail -Provided information regarding campus life, academic programs, & the admissions process to prospective students

Ferrum, Va

-Supervised 6-10 children aged 9-10-Assisted with classes-Taught seminars-Monitored extracurricular activities-Administered first-aid

Ferrum, Va

-Managed a staff of ~10 members -Proofread all literature for publication -Created & edited advertisements & public relations statements -Initiated development of staff handbook -Developed detailed production timeline-Designed & edited 60+ pages of layout using Adobe InDesign CS6 each edition-Managed social media accounts -Received Most Valuable Staff Member May 2014-2016

Ferrum College

-Managed a sisterhood of 10-20 members -Lead the reconstruction of the organization’s constitution -Implemented an efficient disciplinary system -Acted as liaison with school administration -Prepared agendas & conducted chapter & executive board meetings