Adunni Ogunleke Email & Phone Number

Lagos, Nigeria

• Serve as solution architect for all product integrations via APIs, flow diagrams depicting user journey and product demo presentation to clients in order to make an informed decision targeted at business needs. • Lead discussions with clients’ business and technical team on solutions and customer journey flow diagram.• Support business operations of numerous commercial banks and non-commercial banks providing product literacy, consultation, and technical support for optimal service performance.• Facilitate product training sessions with clients to get them acquainted with new features and upgrades for optimal end-user service experience.• Provide guidance to clients’ technology team ensuring integration to the appropriate APIs that suits the business use cases.• Work with C-level executives of our clients in advising of new market opportunities via integration into other array of payment solution offers.• Stand as client advocate within internal and external stakeholders on regulatory matters by providing insight and guidance on new implementation, upgrade deployment and service impact. • Collaborate with the sales department on new business initiatives in winning new businesses by providing technical pre-sales and post-sales activities as well as consultative selling in enhancing revenue growth.• Coach client on product usage, capabilities, and administration.• Facilitate technical business meetings on product requirement solutions.• Collaborate with solution implementation team on new businesses for on-boarding, migrations and client’s handholding through project lifecycle.• I have strategic alliance with all the key accounts under my portfolio, identifying opportunities for improvement and assist in implementing such improvements by collaborating with product development team.

• Responsible for creative design of prominent solutions that will trigger high returns in revenue. • Oversee tasks ensuring project adheres to budget and time frame guidelines.• Work directly within the project management team and IT team on network diagram, goal setting and implementation plan.• Work across all concerned departments on projects through implementation life cycle.• Research and update all required implementation materials needed for firm and partners.• Develop product proposition road-map for existing products and new products.• Perform business analysis for identified sale opportunities road map to completed product implementation.• Monitor and manage customer’s request, queries and provide business road-map to best practices for business profitability.• Design business model on solutions to enhance usage adoption by both public, corporate and retail businesses.

Lagos,Nigeria

Lagos,Nigeria

Actively involved in application requirement gathering from customers for business kick-off of mobile money. Ensures that USSD codes/services meet mapped objectives of the mobile network operators requirements before release to the mobile money operators.Manages assigned projects from conception stage to final deployment within stipulated time lines.Point of contact for incident resolution.Coordinate technical support team ensuring incident management process are adhered to during incident resolution.Produces management and KPI reports.Manages the communication bridge between various support team for prompt incident resolution ensuring non-breach of SLAs.Regularly access the effectiveness of the incident management process and make recommendation for improvement.Lead internal meetings and meeting with clients on progressive business continuity.Foster clients satisfaction consistent with the criteria set for all client facing resources.

Provides day to day operational guidance to suites of customers for efficient service delivery.Acts as the primary link between a variety of projects, customers and resources.Recommend cost- effective solution strategies to problems being faced by customers.Monitor team members to ensure project milestones are met and delivered within speculated time frame.Ensures all systems and processes are in place for effective service delivery.Build KPIs on process improvements, team performance and agreed service levels.Builds and maintains internal and external relationships with all stakeholders.

Lekki

Monitor network connections between Qrios, Telecom operators and mobile money operators to ensure maximum uptime of IPSEC and leased-line connections. An SPOC1-2 to identify, troubleshoot and resolve network issues and downtimes, escalating to appropriate levels as necessary.Generate statistics reports periodically on all USSD traffic for account reconciliation between Telecom operators and mobile money operators.Team lead for the deployment of SMS printers for mobile money payment notifications in retail outlets across the country.Ensure that USSD codes/services meet mapped objectives and mobile network operators requirements before release to the mobile money operators.Manage assigned projects from conception stage to final deployment within stipulated time lines.Share best practices and consulting to clients throughout duration of project.Secure customer sign off for each delivery phase. Deliver presentations and product demonstrations to customers, engaging them on suitable software solutions. Lead internal project meetings and meeting with the customers.Drive client satisfaction(CSA) consistent with the criteria set forth by Qrios for all client facing resources.

Provide extensive training on computer network to staffs and students.• Provide technical support services to all end-users.• Administers and manages the institution database.• Investigates, evaluates, recommends and upgrades hardware and software to meet the institutionrequirements• Plan, engineer, implement and support the organization's windows systems environment.• Monitors, tests, troubleshoots and resolve network and windows system hardware and software problems• Manages the institutions Wide Area Network and Local Area Network.

Network AdministrationSystem AdministrationEnd-User SupportNetwork and Data Securityetc.

Monitors activities on Palette’s network• Windows Server 2008,Active directory and Exchange Server administration• Site survey for network setup on clients’ offices.• Monitors incoming and outgoing of mails on Exchange server.• Maintains and administer clients’ WAN and LAN network.• Setup of Intranet via Exchange for staffs on the network• Installation and implementation of windows server and exchange server on client's network site