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Ashwin Iyer Email & Phone Number
Director - Customer Engagement Technology
at
Novo Nordisk
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Director - Customer Engagement Technology
Location
Hyderabad, Telangana, India
Company size
Who is Ashwin Iyer? Overview
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Quick answer
Ashwin Iyer is listed as Director - Customer Engagement Technology at Novo Nordisk, a company with 66807 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Ashwin Iyer.
Ashwin Iyer previously worked as Director - DevOps Transformation at Novartis and Director - Service Delivery & Operations at Novartis. Ashwin Iyer holds Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering from Madras University.
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Novo Nordisk
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Profile bio
About Ashwin Iyer
As a Director at Novartis, a global healthcare and pharmaceutical leader, I bring over 24 years of technology, management, and consulting expertise. Holding both PMP and MBA credentials, I've showcased leadership, innovation, and influence in the IT domain.In my current capacity, within Novartis' Architecture, Platform, and Data (APD) Customer Engagement Practices, drive the delivery of pivotal global strategic imperatives, championing digital transformation by furnishing high-quality, cost-effective IT solutions. Leveraging my adeptness in scaled agile project management, end-to-end delivery, agile application development, and testing, I optimize IT solution efficiency, quality, and value. Additionally, I lead M&A strategy, innovation, governance, and foster robust relationships with key suppliers and stakeholders.Passionate about fostering continuous learning and advancement, I avidly share insights on new technologies, tools, and processes that elevate business outcomes and customer satisfaction. As a speaker and lifelong learner, I actively contribute to industry events, conferences, and online professional communities. Constantly seeking fresh challenges and opportunities, I am dedicated to driving progress and contributing meaningfully to the IT industry and society at largePassionate about People Development & Change Management, having driven several high-impact, large-scale new build outs and transformational program.I have significant experience in Waterfall, Agile and Scaled Agile methodologies including both DevOps and DevSecOps practices.I excel in program/project delivery, IT operations, and capability building. As a senior management professional for more than a decade, I've been a consultant for SaaS applications and possess extensive CRM expertise, particularly in Salesforce and Siebel CRM. I'm skilled in Scaled Agile and Dev(Sec)Ops program delivery. Recognized for establishing large-scale Centers of Excellence (CoEs) in technology and process domains,Managed Global Workforce- India, USA, Europe APAC, ANZ, Greater China, Mexico, Prague, and BarcelonaServed Customers and Consumers around the world including Leading International Brands across Healthcare and Med. Device, Pharmaceuticals, and BFS Clients.
Current workplace
Ashwin Iyer's current company
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Novo Nordisk
8 roles
Ashwin Iyer work experience
A career timeline built from the work history available for this profile.
Director - Devops Transformation
- Cross Functional Process streamlining- Agile Transformation and program management- Leading the organization responsible for strategy, development and operations- Lead Strategic M&A initiatives around divestment and portfolio rationalization
Director - Service Delivery & Operations
- Main Responsibility:
- Oversaw a global team of internal Service Operations Leads.
- Provided comprehensive application management support, including Incident, Service Request, and Enhancement management for a diverse portfolio of CRM/Digital applications (75+ apps).
- Managed and facilitated the delivery of enhancement releases for global CRM applications.
- Led the Testing Center of Excellence (CoE) for CRM, driving product releases, automation, and scaled Quality Assurance (QA) efforts.
- Directed vendor management activities, encompassing contract preparation, service review, and continuous service improvement initiatives.
May 2018 - Jul 2021
It Head – Application & Service Management
In this capacity, I oversaw a diverse portfolio encompassing ~1000 global applications spanning Digital, CRM, and Sales domains, serving customers, teams, and stakeholders in more than 70 countries. Additionally, we spearheaded an ambitious initiative i.e. Applications Operations Transformation (AOT), across all divisions of Novartis, resulting in.
Feb 2016 - May 2018
Head Commercial - Crm, Bi/Analytics
- As a Global Head of Applications and Services, I was responsible for IT Strategies and Operations for 50+ Business Applications and operations services that's supporting Alcon endeavors globally. Also responsible for.
- Healthcare applications Transitions, Transformation, Service Operations
- Applications Development and Operations - R&D, MFG, ERP & Middleware
- Program/Project Management
- Requirements gathering
- Resource Planning
Feb 2014 - Feb 2016
Enterprise Architect
Proficient in devising and executing strategies for Inquiry to Order (ITO) application portfolios, spanning CRM, configurators, marketing apps, and variable compensation systems. Skilled in meticulously evaluating and selecting applications, including site analytics, CRM, configurators, lead management, and content management systems, to impeccably address.
Apr 2011 - Feb 2014
Sr. Consultant - Crm / Sr. Associate
Proficient Onsite Lead/Coordinator with a focus on enhancing business stakeholder management and fostering development initiatives. Spearheaded the seamless transition of sales and services functionalities from Siebel to Salesforce at a renowned US pharmaceutical enterprise. With over 3 years of project management expertise, directed teams ranging from 3.
Dec 2003 - Mar 2011
Data Analyst
Analyzing, consolidating and reporting various internal metrics on a weekly, monthly, quarterly and yearly basis. Provide insights, feedback and improvement areas to Call Center associates on FTRs, CTP, ACE etc. Coach / mentor call agents on their performance and develop their skills in ensuring higher customer satisfaction for Americas region and customers
Sep 2002 - Dec 2003
Team & coworkers
Colleagues at Novo Nordisk
Other employees you can reach at novonordisk.com. View company contacts for 66807 employees →
HK
Hassen Karray
Colleague at Novo NordiskTunis, Tunisia, Tunisia
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SK
Santhosh Kc
Colleague at Novo NordiskBengaluru, Karnataka, India, India
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TC
Tommy Christiansen
Colleague at Novo NordiskRegion Zealand, Denmark, Denmark
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NL
Nikola Lugovic
Colleague at Novo NordiskCroatia, Croatia
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JB
Jesper Bjerg Christensen
Colleague at Novo NordiskNorth Denmark Region, Denmark, Denmark
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XH
Xiaoyu Hauge
Colleague at Novo NordiskCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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MT
Mathias Trolle Brosbøl
Colleague at Novo NordiskCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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VS
Valdirene Santos
Colleague at Novo NordiskMontes Claros, Minas Gerais, Brazil, Brazil
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JD
Jonas Dyg
Colleague at Novo NordiskGilleleje, Capital Region Of Denmark, Denmark, Denmark
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BR
Benedikt Reimann
Colleague at Novo NordiskLinton, England, United Kingdom, United Kingdom
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Hassen Karray
Colleague at Novo NordiskTunis, Tunisia, Tunisia
View →
SK
Santhosh Kc
Colleague at Novo NordiskBengaluru, Karnataka, India, India
View →
TC
Tommy Christiansen
Colleague at Novo NordiskRegion Zealand, Denmark, Denmark
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NL
Nikola Lugovic
Colleague at Novo NordiskCroatia, Croatia
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JB
Jesper Bjerg Christensen
Colleague at Novo NordiskNorth Denmark Region, Denmark, Denmark
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XH
Xiaoyu Hauge
Colleague at Novo NordiskCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
MT
Mathias Trolle Brosbøl
Colleague at Novo NordiskCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
VS
Valdirene Santos
Colleague at Novo NordiskMontes Claros, Minas Gerais, Brazil, Brazil
View →
JD
Jonas Dyg
Colleague at Novo NordiskGilleleje, Capital Region Of Denmark, Denmark, Denmark
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BR
Benedikt Reimann
Colleague at Novo NordiskLinton, England, United Kingdom, United Kingdom
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1 education record
Ashwin Iyer education
FAQ
Frequently asked questions about Ashwin Iyer
Quick answers generated from the profile data available on this page.
What company does Ashwin Iyer work for?
Ashwin Iyer works for Novo Nordisk.
What is Ashwin Iyer's role at Novo Nordisk?
Ashwin Iyer is listed as Director - Customer Engagement Technology at Novo Nordisk.
Where is Ashwin Iyer based?
Ashwin Iyer is based in Hyderabad, Telangana, India while working with Novo Nordisk.
What companies has Ashwin Iyer worked for?
Ashwin Iyer has worked for Novo Nordisk, Novartis, Alcon, A Novartis Company, Ge Renewable Energy, and Cognizant.
Who are Ashwin Iyer's colleagues at Novo Nordisk?
Ashwin Iyer's colleagues at Novo Nordisk include Hassen Karray, Santhosh Kc, Tommy Christiansen, Nikola Lugovic, and Jesper Bjerg Christensen.
How can I contact Ashwin Iyer?
You can use AeroLeads to view verified contact signals for Ashwin Iyer at Novo Nordisk, including work email, phone, and LinkedIn data when available.
What schools did Ashwin Iyer attend?
Ashwin Iyer holds Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering from Madras University.
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