Ashwin Iyer

Ashwin Iyer Email and Phone Number

Versatile Technology Architect,Program Manager | CRM Specialist | Offshoring & Global Shared Services | Change Leader, Scaled Agile Practitioner, DevOps, DevSecOps | Pharma Compliance, Financial Mgmt @ Novartis
basel, basel-city, switzerland
Ashwin Iyer's Location
Hyderabad, Telangana, India, India
About Ashwin Iyer

As a Director at Novartis, a global healthcare and pharmaceutical leader, I bring over 24 years of technology, management, and consulting expertise. Holding both PMP and MBA credentials, I've showcased leadership, innovation, and influence in the IT domain.In my current capacity, within Novartis' Architecture, Platform, and Data (APD) Customer Engagement Practices, drive the delivery of pivotal global strategic imperatives, championing digital transformation by furnishing high-quality, cost-effective IT solutions. Leveraging my adeptness in scaled agile project management, end-to-end delivery, agile application development, and testing, I optimize IT solution efficiency, quality, and value. Additionally, I lead M&A strategy, innovation, governance, and foster robust relationships with key suppliers and stakeholders.Passionate about fostering continuous learning and advancement, I avidly share insights on new technologies, tools, and processes that elevate business outcomes and customer satisfaction. As a speaker and lifelong learner, I actively contribute to industry events, conferences, and online professional communities. Constantly seeking fresh challenges and opportunities, I am dedicated to driving progress and contributing meaningfully to the IT industry and society at largePassionate about People Development & Change Management, having driven several high-impact, large-scale new build outs and transformational program.I have significant experience in Waterfall, Agile and Scaled Agile methodologies including both DevOps and DevSecOps practices.I excel in program/project delivery, IT operations, and capability building. As a senior management professional for more than a decade, I've been a consultant for SaaS applications and possess extensive CRM expertise, particularly in Salesforce and Siebel CRM. I'm skilled in Scaled Agile and Dev(Sec)Ops program delivery. Recognized for establishing large-scale Centers of Excellence (CoEs) in technology and process domains,Managed Global Workforce- India, USA, Europe APAC, ANZ, Greater China, Mexico, Prague, and BarcelonaServed Customers and Consumers around the world including Leading International Brands across Healthcare and Med. Device, Pharmaceuticals, and BFS Clients.

Ashwin Iyer's Current Company Details
Novartis

Novartis

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Versatile Technology Architect,Program Manager | CRM Specialist | Offshoring & Global Shared Services | Change Leader, Scaled Agile Practitioner, DevOps, DevSecOps | Pharma Compliance, Financial Mgmt
basel, basel-city, switzerland
Website:
novartis.com
Employees:
100036
Ashwin Iyer Work Experience Details
  • Novartis
    Director - Devops Transformation
    Novartis Jul 2021 - Present
    Hyderabad, Telangana, India
    - Cross Functional Process streamlining- Agile Transformation and program management- Leading the organization responsible for strategy, development and operations- Lead Strategic M&A initiatives around divestment and portfolio rationalization
  • Novartis
    Director - Service Delivery & Operations
    Novartis May 2018 - Jul 2021
    Hyderabad, Telangana, India
    Main Responsibility:• Oversaw a global team of internal Service Operations Leads.• Provided comprehensive application management support, including Incident, Service Request, and Enhancement management for a diverse portfolio of CRM/Digital applications (75+ apps).• Managed and facilitated the delivery of enhancement releases for global CRM applications.• Led the Testing Center of Excellence (CoE) for CRM, driving product releases, automation, and scaled Quality Assurance (QA) efforts.• Directed vendor management activities, encompassing contract preparation, service review, and continuous service improvement initiatives.• Managed financial operations, spearheading budgeting and cost optimization endeavors.• Handled escalation management to ensure the prompt resolution of issues.• Ensured compliance with application standards and Information Risk Management protocols through regular controls reviews, gap analysis, and remediation.• Spearheaded application rationalization initiatives, identifying and decommissioning underutilized application• Enhanced operations processes, particularly in incident and problem management, with a focus on reducing incidents through improved problem management practices. Implemented Service Transition management procedures to facilitate seamless handovers from Projects to Operations. Implemented Release Management protocols for streamlined application updates.• Spearheaded IT Risk Management and Compliance efforts, establishing the Service Operations Audit Remediation project (SOAR) and serving as Project Manager. Led initiatives to address audit observations and remediate identified gaps in commercial applications
  • Novartis
    It Head – Application & Service Management
    Novartis Feb 2016 - May 2018
    Hyderabad, Telangana, India
    In this capacity, I oversaw a diverse portfolio encompassing ~1000 global applications spanning Digital, CRM, and Sales domains, serving customers, teams, and stakeholders in more than 70 countries. Additionally, we spearheaded an ambitious initiative i.e. Applications Operations Transformation (AOT), across all divisions of Novartis, resulting in remarkable success. Through retiring outdated systems, implementing modern replacements, and streamlining processes, capabilities, and vendor relationships, we achieved substantial harmonization. This effort led to an impressive optimization of approximately 40% in operational costs and marked enhancements in Customer Satisfaction (CSAT) levels
  • Alcon, A Novartis Company
    Head Commercial - Crm, Bi/Analytics
    Alcon, A Novartis Company Feb 2014 - Feb 2016
    Bengaluru, Karnataka, India
    As a Global Head of Applications and Services, I was responsible for IT Strategies and Operations for 50+ Business Applications and operations services that's supporting Alcon endeavors globally. Also responsible for IT support to Alcon's Commercial Business operations within India, for its three franchises - Pharma, Surgical Equipment and Vision Care.Specialties• Healthcare applications Transitions , Transformation , Service Operations• Applications Development and Operations - R&D, MFG, ERP & Middleware• Program/Project Management • Requirements gathering• Resource Planning • Financials Change Management • Gap Analysis • Process Improvement • Analytical Problem Solving• Team Leadership • Change Control Scope Definition
  • Ge Renewable Energy
    Enterprise Architect
    Ge Renewable Energy Apr 2011 - Feb 2014
    Bengaluru, Karnataka, India
    Proficient in devising and executing strategies for Inquiry to Order (ITO) application portfolios, spanning CRM, configurators, marketing apps, and variable compensation systems. Skilled in meticulously evaluating and selecting applications, including site analytics, CRM, configurators, lead management, and content management systems, to impeccably address organizational requirements. Adept at introducing cutting-edge technologies such as DevOps, Service-Oriented Architecture (SOA), and Business Process Management (BPM) to elevate operational efficiency. Demonstrated capability in overseeing the optimization of application portfolios, ensuring seamless alignment with strategic business goals and prudent resource management. Additionally, experienced in crafting and managing the intricate landscape of ITO applications, encompassing CRM, configurators, marketing apps, and variable compensation systems, to drive sustained business enhancement
  • Cognizant
    Sr. Consultant - Crm / Sr. Associate
    Cognizant Dec 2003 - Mar 2011
    Austin, Texas, United States
    Proficient Onsite Lead/Coordinator with a focus on enhancing business stakeholder management and fostering development initiatives. Spearheaded the seamless transition of sales and services functionalities from Siebel to Salesforce at a renowned US pharmaceutical enterprise. With over 3 years of project management expertise, directed teams ranging from 3 to 15 associates across projects varying in scope from 2000 to 8000 hours. Led meticulous project planning, resource allocation, and cost control efforts, ensuring adherence to schedules and budgets. Provided authoritative technical and functional insights into Siebel and Salesforce methodologies, guiding team members towards project excellence. Noteworthy accomplishments include orchestrating the successful upgrade of the Siebel Life Sciences application at a distinguished US medical devices corporation, from initial assessment to the delivery of bespoke business solutions
  • Dell International Services India Private Limited
    Data Analyst
    Dell International Services India Private Limited Sep 2002 - Dec 2003
    Bengaluru, Karnataka, India
    Analyzing, consolidating and reporting various internal metrics on a weekly, monthly, quarterly and yearly basis. Provide insights, feedback and improvement areas to Call Center associates on FTRs, CTP, ACE etc. Coach / mentor call agents on their performance and develop their skills in ensuring higher customer satisfaction for Americas region and customers

Ashwin Iyer Education Details

Frequently Asked Questions about Ashwin Iyer

What company does Ashwin Iyer work for?

Ashwin Iyer works for Novartis

What is Ashwin Iyer's role at the current company?

Ashwin Iyer's current role is Versatile Technology Architect,Program Manager | CRM Specialist | Offshoring & Global Shared Services | Change Leader, Scaled Agile Practitioner, DevOps, DevSecOps | Pharma Compliance, Financial Mgmt.

What schools did Ashwin Iyer attend?

Ashwin Iyer attended Madras University.

Who are Ashwin Iyer's colleagues?

Ashwin Iyer's colleagues are Buddy Britton, Rahil Parab, Cscp®, Wang Zhiguo, Rajoli Hrudaya Raju, Svyatoslav Nechaev, Sunita Agarwal, Amritesh Gupta.

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