Iyona (Jia Yin) Yu Email & Phone Number

Canada

Toronto, Canada Area

- Quality auditor for social media project- Ensure team members adhere to project guidelines- Trained and on-boarded over 50 associates- Company certified trainer/facilitator- Assist management with daily reports and provide insights on the project

Toronto, Canada Area

- Managed inbound calls at the fraud centre- Demonstrated high analytical skills and due diligence to identify suspicious activities and fraudsters- Processed reimbursement claims

Ehime, Japan

- Experienced at using Microsoft Office and other office tools – created worksheets, reports, and presentations- Translated applications and documents- Processed scholarship applications and conducted interviews- Taught over 10,000 students in 5 schools with wide range of personalities- Conducted lectures at annual teacher conference on topics of leadership and teamwork

Toronto, Canada Area

- Consistently created a welcoming vibe in the branch through active lobby leadership- Helped branch achieve first place in Regional Customer Experience Index- Ensured smooth branch operation by covering other positions when necessary- Answered to phone inquiries and resolved customer issues- Conducted investigations on suspicious transactions- Operated switchboard and sorted mail- Managed branch inventory and displays- Assisted management team by handling… Show more - Consistently created a welcoming vibe in the branch through active lobby leadership- Helped branch achieve first place in Regional Customer Experience Index- Ensured smooth branch operation by covering other positions when necessary- Answered to phone inquiries and resolved customer issues- Conducted investigations on suspicious transactions- Operated switchboard and sorted mail- Managed branch inventory and displays- Assisted management team by handling investigations, training customer service representatives, and preparation for customer appreciation events Show less

Toronto, Canada Area

- Tailored advice lead to high customer satisfaction and high sales revenue (exceeded sales revenue and referral unit goals every quarter)- Receiver of Front Row Center Award- Possessed strong operation knowledge with nil loss reported and helped the branch successfully pass two major compliance check visits- Mentored new colleagues by actively sharing products and sales knowledge