Ismael Hernandez Email & Phone Number

27 years in the technology field, having held positions as Software Engineer, Systems Analyst, Network Engineer, Project Manager, Application Developer, System Architect, Director, and Senior Technology Advisor. Comfortable working directly with end-users to scope project and business impact projects, as well as detailed work with network engineers, developers, project managers, cyber professionals, and tech vendors. Experience with cloud and on-premise environments, application configurations, as well as scope and design for custom built workflow, operational RPA, and development projects. Years experience building and consulting on full suites of cybersecurity policy implementation, NIST, and CMMC compliance guidance, and a complete library of work instruction documentation for the enterprise IT operational efficiency. Managed LAN/WAN network infrastructure upgrades for multi-location enterprises, data center relocations while focusing on VoIP, SD-WAN, ERP, SEIM, MTDR, EDR and full security application stacks (both cloud/on-premise security tools). Lead full scale enterprise workflow process improvement projects that drive efficiency, cost reduction, operational efficiency, security improvements, and work productivity improvements. Designed focus driven applications to improve the customer experience, add immediate increase in revenue, or reduce IT operations expense. With 20 years spent in the retail automotive space, have served as lead implementer, design architect, and developer for CRM implementations for retail parts inventory, unit sales, unit leasing, and Finance. Designed and developed a full suite of operational dashboards, sales pipeline, financial consolidation scorecards, and divisional comparative balance sheet and income statement summaries.

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  Missouri State University

  Business Administration And Management, General