Israel Salgado Email & Phone Number

Austin, Texas, United States

In my role as Partner Cloud Evangelist at Dynatrace, I'm dedicated to strengthening partnerships and driving technological innovation by deeply engaging with Dynatrace's Advanced Observability solutions. I serve as a bridge between technical excellence and business impact, leveraging my knowledge to empower our Partner Sales team and partners with insightful demonstrations and strategic guidance. My aim is to nurture a collaborative space where our partners can innovatively leverage the… Show more In my role as Partner Cloud Evangelist at Dynatrace, I'm dedicated to strengthening partnerships and driving technological innovation by deeply engaging with Dynatrace's Advanced Observability solutions. I serve as a bridge between technical excellence and business impact, leveraging my knowledge to empower our Partner Sales team and partners with insightful demonstrations and strategic guidance. My aim is to nurture a collaborative space where our partners can innovatively leverage the Dynatrace platform, enriching their offerings in creative ways to master the digital landscape's intricacies. This ensures the delivery of unparalleled value and customer experiences through the innovative strength of Dynatrace's monitoring solutions. Show less

Austin, Texas Metropolitan Area

At VMware CloudHealth, a global leader in Cloud Management, I have been instrumental in driving business transformation in the cloud. My role within the CloudHealth Partner organization centers on managing and expanding our partner ecosystem. I helped enable the integration of FINOPS principles into our strategic partnership frameworks, focusing on educating and empowering our partners about the importance of financial operations in cloud management. Leading initiatives to help partners… Show more At VMware CloudHealth, a global leader in Cloud Management, I have been instrumental in driving business transformation in the cloud. My role within the CloudHealth Partner organization centers on managing and expanding our partner ecosystem. I helped enable the integration of FINOPS principles into our strategic partnership frameworks, focusing on educating and empowering our partners about the importance of financial operations in cloud management. Leading initiatives to help partners understand and implement cloud financial management strategies, I have enhanced their ability to leverage Cloudhealth's platform for business growth.I have contributed to the development of comprehensive training programs aimed at cloud cost optimization and financial efficiency, meticulously tailored to meet partner needs and industry trends. My collaboration with partners involves formulating and executing strategic plans that align Cloudhealth's solutions with their business goals, ensuring mutual growth and success. A key aspect of my role has been enabling partners to effectively resell Cloudhealth's platform to their end customers, which has significantly contributed to market penetration and revenue generation.My knowledge of cloud ecosystems has been pivotal in guiding partners to optimize cloud expenses and implement cost-saving measures. Additionally, my active contributions to product and service improvements, informed by insights gained from partner interactions, ensure that Cloudhealth's offerings continuously meet the evolving demands of the market. Show less

Austin, Texas, United States

In my role as a Solution Engineer at Lightedge, I specialized in developing tailored cloud solutions, aligning them meticulously with each customer's specific needs. My approach hinged on active listening and understanding the client's industry, compliance requirements, and operational preferences, ranging from colocation to intricate VMware setups.Navigating the complexities of cloud transitions, I set clear expectations and utilized migration tools to ease these processes. Central to… Show more In my role as a Solution Engineer at Lightedge, I specialized in developing tailored cloud solutions, aligning them meticulously with each customer's specific needs. My approach hinged on active listening and understanding the client's industry, compliance requirements, and operational preferences, ranging from colocation to intricate VMware setups.Navigating the complexities of cloud transitions, I set clear expectations and utilized migration tools to ease these processes. Central to my role was managing client understanding regarding their involvement in transitions, crucial for smooth operations and preserving team sanity.I played a key role in service optimization, acting as a liaison between customers and technical experts. By accurately identifying issues and potential solutions, I facilitated targeted meetings with subject matter experts, ensuring precise and effective service enhancements.In my advisory capacity, balancing customer needs with Lightedge’s capabilities was paramount. This involved collaborating with various departments, such as implementations, engineering, and management, to translate sales agreements into operational reality, ensuring seamless service delivery.I contributed to significant projects, including the strategic overhaul for a major client's unique private cloud infrastructure and collaborating with our product team for another client's specific bare metal server needs. These initiatives required comprehensive coordination across multiple teams, highlighting my ability to lead complex, multidisciplinary projects.Throughout my tenure, I combined technical expertise with strategic insight, fostering customer satisfaction and retention. My role was instrumental in building long-term client relationships through custom cloud solutions and consistent, high-quality service delivery. Show less

Austin, Texas Area

As Operations Support Manager at OnRamp (now Lightedge), I led the support organization, driving operational excellence and contributing to key IT initiatives. My role was multifaceted, focusing on both daily operations and transformative strategies within the IT infrastructure.Innovating in talent acquisition was a cornerstone of my approach. I recognized the value of tech enthusiasts, often overlooked due to non-traditional backgrounds, and successfully integrated them into our… Show more As Operations Support Manager at OnRamp (now Lightedge), I led the support organization, driving operational excellence and contributing to key IT initiatives. My role was multifaceted, focusing on both daily operations and transformative strategies within the IT infrastructure.Innovating in talent acquisition was a cornerstone of my approach. I recognized the value of tech enthusiasts, often overlooked due to non-traditional backgrounds, and successfully integrated them into our diverse and skilled team. This strategy not only diversified our skills pool but also injected fresh perspectives essential in the tech sector.Addressing the challenge of alert fatigue and ticket handling inefficiency, I restructured the triage process. Collaborating with the engineering team, we enhanced response efficiency to critical customer issues, significantly improving service quality. This overhaul was pivotal in boosting customer satisfaction.Ensuring alignment across support, engineering, and sales teams was also key. This coordination maintained cohesive product knowledge and realistic service delivery, synchronizing different departments for overall effectiveness.I implemented CBT Nuggets for team-wide training, enabling staff to develop technical expertise aligned with their interests. This initiative fostered a culture of continuous learning and professional growth. Additionally, I utilized tools like Zendesk and Salesforce for performance monitoring, driving continuous improvement and skill development. Recognizing and nurturing talent within the team was a priority, ensuring high service standards.Overall, my tenure at Lightedge was defined by strategic leadership that enhanced operational capabilities, nurtured talent, and elevated customer service standards. My emphasis was on driving innovation, fostering cross-departmental collaboration, and creating an environment for continuous learning and improvement. Show less

Austin, Texas, United States

As a Tier II Support Technicain at Onramp (LightEdge Solutions), my role involved providing high-level, professional support to our customers, working directly on complex projects. My responsibilities included engaging with customers over the phone, in person, and through digital portals to troubleshoot and resolve intricate issues.My work primarily focused on supporting complex customer environments, utilizing a diverse range of platforms and technologies. This entailed performing… Show more As a Tier II Support Technicain at Onramp (LightEdge Solutions), my role involved providing high-level, professional support to our customers, working directly on complex projects. My responsibilities included engaging with customers over the phone, in person, and through digital portals to troubleshoot and resolve intricate issues.My work primarily focused on supporting complex customer environments, utilizing a diverse range of platforms and technologies. This entailed performing tasks related to network, operating system, SAN storage, backup, firewall, DNS, hardware, server, and virtual machine support/management. A significant part of my role was providing an in-depth analysis of customer and internal issues, developing remediation or improvement plans, and conducting regular optimization and performance audits of customer environments.I also facilitated and executed projects/upgrades in coordination with assigned customers. This involved creating detailed support documentation, including environment diagrams and disaster recovery and support runbooks. Part of my responsibilities included expanding and maintaining my technical knowledge to support the rapidly changing technological needs of our customers and creating professional supporting documentation.Collaboration was key in my role, as I organized internal team efforts to expedite resolutions to customer issues. Although I was not part of the on-call rotation, my role was instrumental in delivering consistent, high-quality technical support and managing multiple projects, showcasing my ability to multitask and operate with minimal supervision while maintaining professional demeanor under stress. My role at Onramp represented a commitment to continuous learning and adaptation to evolving technology trends, contributing significantly to our reputation for delivering flexible, secure, and controlled IT services. Show less

Austin, Texas, United States

As a Tier 1 Support Technician at Onramp (LightEdge Solutions), I played a crucial role in the forefront of customer technical support, particularly in environments using Microsoft and Linux servers. My responsibilities encompassed a broad spectrum of tasks, from engaging directly with customers via phone, in-person, and through digital portals, to resolving a variety of technical issues. My role was pivotal in monitoring and maintaining both internal and customer environments, managing data… Show more As a Tier 1 Support Technician at Onramp (LightEdge Solutions), I played a crucial role in the forefront of customer technical support, particularly in environments using Microsoft and Linux servers. My responsibilities encompassed a broad spectrum of tasks, from engaging directly with customers via phone, in-person, and through digital portals, to resolving a variety of technical issues. My role was pivotal in monitoring and maintaining both internal and customer environments, managing data center physical security, and installing hardware upgrades.I was also responsible for proactive triaging, troubleshooting, and effectively communicating solutions to customers and internal staff. This included monitoring backup reports to ensure service continuity and providing basic customer education on LightEdge’s products and services. My position required a deep commitment to expanding technical knowledge to support the rapidly evolving needs of customers. Working in an innovative, dynamic environment, I consistently applied my problem-solving skills and technical expertise to deliver high-quality support and maintain the integrity of Onramp's IT solutions. This role, which involved a 12-hour shift schedule, allowed me to contribute significantly to the company’s reputation for reliability, security, and cutting-edge IT services. Show less

Greater Omaha Area

As an Account Manager at Pacific Life, my primary role involved working directly with customers to execute mutual fund trades, leveraging my expertise gained from acquiring a Series 6 license. A significant aspect of my job was to provide customers with clear, insightful explanations about the nature of their funds and, in some cases, their life insurance policies. This role required a deep understanding of financial products and the ability to communicate complex information in a… Show more As an Account Manager at Pacific Life, my primary role involved working directly with customers to execute mutual fund trades, leveraging my expertise gained from acquiring a Series 6 license. A significant aspect of my job was to provide customers with clear, insightful explanations about the nature of their funds and, in some cases, their life insurance policies. This role required a deep understanding of financial products and the ability to communicate complex information in a straightforward, accessible manner. My focus was on ensuring clients were well-informed and confident in their financial decisions, fostering trust and building lasting relationships. Show less

Brownsville, Texas, United States

As a Retail Associate at Gadzooks, I played a vital role in delivering exceptional customer service and sales support within a fun natured retail environment. My responsibilities included welcoming and engaging with customers, providing them with information on products, and assisting them with clothing recommendations. I handled cash registers and processed payments, while also employing upselling techniques to boost store sales. Part of my daily duties involved maintaining the store's… Show more As a Retail Associate at Gadzooks, I played a vital role in delivering exceptional customer service and sales support within a fun natured retail environment. My responsibilities included welcoming and engaging with customers, providing them with information on products, and assisting them with clothing recommendations. I handled cash registers and processed payments, while also employing upselling techniques to boost store sales. Part of my daily duties involved maintaining the store's appearance through regular cleaning and restocking as well as greeting and assisting customers as needed. Show less

Bachelor Of Business Administration (B.B.A.), Business Administration And Management

Activities and Societies: Alpha Kappa Psi, ACCRA/COLI

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications