Sales:- Assisted sales team with lead generation, prospecting & follow-up enquiries. - Coordinated site visits, tours for prospective clients & provided them with detailed information about the hotel's services and amenities.- Managed the hotel's database of leads, clients & ensured accurate up-to-date information.- Supported sales team in preparing proposals, contracts & other sales materials.Events:- Plan, organize & execute events of various sizes or types, from corporate meetings to weddings & social gatherings.- Collaborated with cross-functional teams, including catering, audiovisual and housekeeping to ensure seamless event execution.- Utilize sales & marketing strategies, work closely with Director of Sales.

- Handled incoming calls from guests for room reservations and any enquiries with regards to the existing room reservations.- Attended enquiries from the main general email of the property regarding room reservations and managed other enquiries (not related to room reservations) by referring them to the respective departments. - Processed payments and confirmed reservations with guests via phone, email & Online Travel Agent (OTA).- Upsold hotel amenities, services and on-going promotion packages.- Collaborated with other hotel department - E.g: Housekeeping, Front Desk and Sales department to ensure seamless guests experience.

- Processed airline ticket reservations and issued tickets for domestic and international flights.- Managed travel arrangement mainly for corporate clients.- Assisted in flight cancellations, delays and changes, in a timely and professional manner.

- An administrative support for data entry, filing and record keeping.- Conducted research on travel options for flights, hotels and activities to assist with itinerary planning.- Assisted with sales and marketing for promotional materials and organizing events.