Serving as the Administrative, Logistics, and Enterprise Task Management Software Solution (ETMS2) team lead which includes providing administrative support for onboarding and offboarding team members, scheduling internal team meetings, as well as client requested meetings, updating weekly and monthly reports, ensuring contractor compliance, and coordinating leave calendars. Draft monthly progress reports by consolidating contract deliverables and activities, which provides thorough and accurate task status, detailing task completions and deliverable for 14 team members. Write and draft Defense Health Agency (DHA) issuances and Deployment Operations Center (DOC) messages that are intended to improve and standardize performance across the MHS Enterprise. Provide ETMS2 support to facilitate formal coordination of different types of communications produced by the Patient Administration Division, as well as all aspects of Records Management. Provide a full range of Patient Administration support for all working groups which includes coordinating meetings, drafting agenda’s, transcribing meeting minutes, and monitoring action items. Maintain the status of contractor compliance with respect to government required trainings and signed Non-Disclosure Agreements (NDAs). Provide Program Management and Administrative support services to include Health Information Management (HIM), Medical Coding, Clinical Documentation Improvement (CDI), Health Records Management (HRM), and the full gamut of Patient Administration by the Department of Defense (DoD) and/or DHA leadership, or that of which may be enacted by Congress.

o Project Management Office Team Lead, providing services to firm projects that support back office functions.o Standardizes and consolidates project/contract administration for projects teams to be to focus on delivery.o Supports project coordination tasks, which includes onboarding/off boarding resources, deliverable support, security/access management, and resource tracking.o Supports Federal DoD DHA Military Health Systems in a PMO Role as Executive Assistant to the Chief.o Support for the Defense Health Agency’s Patient Administration Office (PAO), the hub for DoD health records guidance and coordination including Training Development and Documentation, Business Process Management, Quality Measurement, Workgroup Management and Facilitation, Policy and Procedure Development, and Project Management.o Support for all Patient Administration related tasks to include the development of DHA policy, instructions, and guidance.o Ensures federal government accountability of records used for litigation and records freezes.o Supports the creation, maintenance, use, and disposition of records in order to document Federal policies, operations, and transactions.o Supported the implementation of an integrated eligibility system built by Deloitte for the State of Connecticut Department of Social Services to replace existing legacy systems for government assistance programs for citizens of the State of CT.o Assisted the State of CT team with consolidating technical design documents into JAMA.

o Served as the primary contact for day to day LexisNexis customers.o Assisted with product implementations and managed client services of multiple accounts, removed roadblocks, directing client questions to the appropriate parties, managed conflicting priorities amongst customers, and coordinated implementation project plans as requested.o Developed and maintained documentation on internal and customer system processes and other relevant information; provided procedural improvements and efficiency recommendations to management. Documented and tracked case histories, issues, and actionable steps taken to resolve.o Reviewed, accessed, and conducted research for customer non-file investigations, as requested; summarized and compiled investigation results and communicated status and timelines to customers and/or internal personnel; submitted relevant documents and data to customer as appropriate.o Provided a variety of technical support to multiple level end users in diverse technical areas. Support included troubleshooting, researching, and training for online products, batching and FTPs, gateways, XLML web services, etc.o Worked hand in hand with sales to strategically assist and identify top customer needs.o Supervised data file transfers and processing.o Provided exceptional support and service through highly engaging customer interactions. o Delivered technical support for proprietary products and services.o Identified issues and causes as well as resolutions for access issues, search / data issues, etc.o Operated along multiple level 2 teams and identify when an escalation is needed.o Designed and implemented new hire training.o Supervised two direct reports.

o Served as the primary customer service representative for assigned divisions, accurately obtaining and entering all essential information needed to complete patient registration and scheduling processes following standard business practices.o Provided service to internal and external customers as a member of the clinical team.o Cross trained and cross covered departments when necessary.o Served as team lead for 10 direct reports.o Nemours EPIC Super User 2006-2011.

• Delivered food and drinks to guests.• Greeted guests and seated appropriately.• Presented guests checks and accepted different forms of payments, making correct change or charging credit cards through proper procedures. • Interacted with guests to obtain orders, offer suggestions, and upsell.