Isabella Lotz Email & Phone Number

Port Orchard, Washington, United States

Managed and supervised the growth and operation of a successful, growing 503c3 non-profit organizationCreated and supported multiple programs to increase recruitment, marketing, attendance to events and moreProduced agendas and chaired over all board meetingsKnowledge of 503c3 non-profit legislation and directed and ensured compliance of regulation

Seattle, Washington, United States

●Utilized complex problem solving and negotiation skills to ensure that orders were resolved with tighttimelines to meet client expectations● Maintaining a high volume of requests internally and externally via email, telephone and chat● Reviewing, creating (basic mathematical calculations required) and sending 40+ purchase orders a day todifferent vendors● Calling a vendor to confirm rush timelines for a client’s order

Port Orchard

Maintained the front desk lobby including greeting, directing customers and answering questionsHandled inquiries in a fast-paced call center, providing support for many departments while balancing face-to-face customer service with inbound phone call management Knowledge and proficiency of customer management systems including Smartgov, and CRMFamiliarity with the Department of Community Development structures and procedures for permitting and inspections Facilitated activities associated with running a full-service mail center including sorting mail, processing mail, and ordering supplies

Bremerton, Wa

Managed social media and online presence for a recreational sports league, with experience with minor web development coding for HTML, CSS Familiar with best practices of social media management including community management, strategic long term planningGraphic designer for the league with an understanding of Fair Use, Canva, Adobe Spark, and Adobe PhotoshopIncreased social media engagement on all channels by double, increases with event attendance directly correlated with social media presence and strategy changes

Dupont, Wa

Negotiated settlements with customers for total loss vehicles Evaluated and resolved customer disputes, including assisting with navigating complex contract terminologyAdjusted workload to meet customer demand for service, balancing customer inquiries and needed tasksReceived multiple accolades from customers, peers and management for the exemplary handling of claim files. Relied on as the subject matter expert for the whole division, piloting changes into successful implementationLed projects to reduce waste and influenced procedure changes to increase company value and improve customer satisfaction

Bremerton, Wa

Facilitated training of new hire associates in a classroom setting of 15 or moreTrained curriculum provided by vendor, and responsible for identifying gaps in the curriculumSupervised associates during probationary period and resolved customer complaints Provided coaching to ensure associate success with set key performance indicatorsDirectly partnered with Human Resources to hone the recruitment process to find best-qualified associates

Bremerton

Provided support for the supervisor in the management of a team, including coaching Implemented individual coaching plans to assess areas of opportunities for associate successPoint of contact for escalated customers for a large national telecommunication companyTurned a team that was struggling making expected metrics into a top performing team

Bremerton, Wa

Fielded inbound customer calls for contracted client. Handled large corporate account maintenance. Established as a high performer with established sales quotas and stats. Prevented customer escalation by taking ownership of customer concerns.

Bachelor Of Science - Bs, City/Urban, Community And Regional Planning

Minor Certificate in Sustainability

Associate'S Degree, Business Management