Jonathan Akers Email & Phone Number

Knowledge resource for multiple aligned clients and escalation point for their directly aligned Business Systems AnalystsInteract independently with clients and third-party client contacts to develop relationships and maintain client satisfaction through consistent, high quality implementation and ongoing service deliveryProject Coordinator for production code moves on four major client servers to ensure code moving to production is throughly vetted and testing is documented prior to reaching production. This ensures code fixes and implementations alike are implemented correctly the first timePerform quarterly GAP analysis on a per client basis across entire workgroup in order to find areas of process improvement and streamline ongoing deliverables through process changes and system automationCoach and develop newly hired Business Systems Analysts as a subject matter expert for deliverables, system setup, and SQL in collaboration with Empyrean’s internal Professional Development Program

Houston, Texas Area

Processed ongoing deliverables for directly aligned clients such as IDF loads, carrier file processing, client reporting requests, and performing data auditsCreated and maintained documentation for client-specific deliverables to aid in knowledge transfer for new team members and allow client teams to perform audits to ensure all expected deliverables were being completed per requirementsUtilized SQL skills to assist in workgroup wide audit of Evidence of Insurability programming. This required querying for all possible cases that could fail programming requirements per individual client plan rulesCreated multiple automated large file exports to migrate demographic and enrollment data of participants from a SQL database to vendor systemsImproved gross margins for directly aligned clients through automation of ongoing processes and deliverables as well as performing quarterly GAP analyses to find areas of improvement and streamline essential ongoing deliverablesActed as a knowledge resource and coach for other Business Systems Analysts and incoming new hires, company wide, for systemic knowledge, SQL knowledge and root cause and impact analysis

Baton Rouge, Louisiana Area

Maintained, updated, and created automated scripts for the Louisiana DPS crash reporting SQL databasesCreated automated solution for repairing reports in a corrupted state which enabled non-SQL proficient support staffto correct reports with little programming or database knowledgeCreated and maintained formal testing scripts for quality assurance testing, documented and tracked system anddesign flaws utilizing internal ticket tracking softwarePerformed training and client acceptance testing for over 50 police agencies in Miami-Dade County for the“Automated A-Form Solution” prior to production release