• Analyse Agency’s needs, scope the problem and develop business case to address the problem• Document requirments, source and evaluate alternatives and recommend solution that best fits Agency’s needs• Work with Agency users to ensure smooth deployment and adoption of new solution• Manage, track and trace requirements• Refine and clarify business need, define solution scope and develop business case• Explore, identify and document business needs• Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient details that accurately defines business need with in specified scope• Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workaround/changes to the solution. Assess deployed solutions to see how well they met the original need• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communication and manage expectations of stakeholders • Managed Tender opening until contract awarded activities• Project Budget Management• Planning Project Schedule• Conduct Steering Committee meeting with Management and Project stakeholders• Managed AWS cloud migration activities

• Provide day to day support to Temasek Holding investment work flow system and Portfolio Management Reporting (Microsoft Dynamic, eFront)• Involved in efront go live preparation activities• Deploying new system binary and running checks on efront system to ensure binary is deployed successfully• Manage servers and Data loading activites• Managed project end to end processes. • Conduct testing in details, analyze and ensure all featuresin the system compliance with the business requirement.• Involved in Microsoft dynamic (Investment Work Flow) End to End and interface testing• Study understand user access rights logic and prepared user access matrix for loading and creation of user in production enviroment• Manage users accessability in eFront production enviroment• Hand over user access creation, deletion, modification to internal access management team by providing training and details documentation to the team• Taking charge of eFront IT Security issues until closure• Raising firewall request for users• Analyze data and create graph for management reporting• Coaching new colleagueSelected Accomplishments:• Part of the team members involved in the Successful go live deployment activities of efront system• Reducing risks by successfully followed up and closed efront IT Security issues

• Determines operational objectives by studying business functions, eliciting information & evaluating output requirements feasibility, formats & delivers users requirements for DBS Internet/Mobile and Relationship Manager Mobility banking projects.• Preparation of Business Requirements documents, Functional Specification, Use Case & Process flow diagram.• Liaise with business users on the changes & requirements and update the functional specifications accordingly.• Conduct functional specification document walkthrough with business users, development & QA teams.• Reviews test scripts for SIT.• Vendor & Partner Management on requirements, application level changes and implementation.• Monitor projects' progress by conducting updates meeting to track activity, resolve problems, and recommending actions.• Liaise with development team to ensure new requirements raised by business users are implemented correctly & delivered as per request.• To provide timely and effective support to users and business units in the day-to-day maintenance and administrative functions of the systems.• Update system error messages list.Selected Accomplishments:• Successfully delivered projects ahead of deadline reducing the risk for project delays by 10%• Successfully negotiated with vendors for cost free change request reducing the project's cost by 15%.• Identified processes which could be streamlined and re-engineered, resulting in cost leaning, adding value to the business.

• Managed communication and technical aspects as Business Analyst between users and development team for end to end UAT project in AS400 system, create test plans, test cases and test data based on business scenarios for UAT and manage defect management tracker until system go live.• Determines operational objectives by studying business functions, gathering information and evaluating output requirements, formats and delivers users requirements.• Conduct testing in details, analyze and ensure all features in the system compliance with the business requirement.• Liaise with development team to ensure new requirements raised by business users were implemented correctly and delivered as per request.

• Managed project end to end processes. • Determines operational objectives by studying business functions, elicit information and evaluating output requirements feasibility, formats and delivers users requirements for over 7000 Client Documentation Management System (adopting IBM Filenet) users globally with over thousands of Legal and Compliance documents template and live documents are kept in.• Single point of contact between Global users and developers for multiple projects such as upgrade of existing Client Documentation Management System and rolling system live to new countries.• Managed communication and technical aspects as the sole Business Analyst between Global users and development team for end to end UAT project from sending communication emails to invite users with different roles such as credit risk or financial market role to participate in UAT activity,create test plans, test cases and test data based on business scenarios for UAT and manage defect management tracker until system go live.• Review functional specification.• Conduct testing in details, analyze and ensure all featuresin the system compliance with the business requirement.• Monitors projects progress by conducting updates meeting to track activity, resolve problems, publishing progress reports and recommending actions.• Liaised with development team to ensure new requirements raised by business users were implemented correctly and delivered as per request.• Provides references for users by creating and maintaining users documentation.Selected Accomplishments:• Act as the sole BA and successfully managed end to end Global projects with ontime delivery. • Successfully roll out system to multiple countries and achieved reduction of 20% of turnaround time for daily Business As Usual and 20% increase productivity when system was deployed.• Prepared training documents and provide training to users to use the system efficiently. Increased users of the system by more than 400.

• Determines operational objectives by studying business functions, elicit information and evaluating output requirements feasibility, formats and delivers users requirements for prudential New business, policy serving, claims projects.• Calculate the charges of unit link investment product based on daily updated unit price.• Conduct testing in details, analyze and ensure all features of software in the AS400 system compliance with the business requirement.• Create test plans, test cases and test data in AS400 • Create user guide for new products.• Create documentation such training material and Standard Operation Procedure.• Conduct training and onsite support for new users.• Manage and conduct UAT testing by creating test plans, test cases and test data based on business scenarios for UAT and manage defect management tracker until system go live.• Screenshot test process and result.• Provide support for investment department.• Liaise with teams, internal business department, vendors and IT department to ensure system is being tested in the correct state.• Identify discrepancies found and report it as defects in details and update in the defect management system and subsequently to validate the logged defects is clear after it is fixed.• Document User Acceptance Test (UAT) result.• Statistics reporting.Selected Accomplishments:• Involved in data migration project from UOB life to Prudential. Part of the team that conducted UAT and ensure that policy information were migrated successfully and accurately to production.• Involved in the Creation and simplification of Standard Operating Procedure for new high net worth complex product PruSelect Vantage which reduced confusion and improved ease of reference• Member of the team which received award for Best Project in year 2012 for PruSelect Vantage project.

Key competencies for the job - Strong communication and inter-personal skills, analytical mind and eye for detail for testing related projects, documentation, Microsoft Office Applications, SQL, training and report writing, managing users expectation/ change request• Create test plan, test case, test data and manage UAT cycle• Conduct testing in details and analyze all features of software to ensure the system compliance with the business requirement.• Communicate with stakeholders to gathering enhancement requirement and liaising with other involve parties to determine the most feasible solution.• Identify discrepancies found and report it as defects in details and update in the defect management system and subsequently to validate the logged defects is clear after it is fixed.• Providing support to client by guiding new users to use the system when UAT is being conduct.• Consolidate test result and generate report to team lead.• Document User Acceptance Test (UAT) result.• Maintain and edit existing documentation.• Brief/Debrief with client on defects logged.• Liaise with team and programmers from overseas on enhancements, defects and business requirement issues. • Presenting, explaining, discussing and closing fixed defect with the user.• Statistics reporting.

Key competencies for the job - Strong communication and inter-personal skills, analytical mind and eye for detail, report writing.• Testing of E-Book systems software build.• Conduct regression testing on different operating system in details and analyze all features of software to ensure the system compliance with the business requirement on Window 98, Window XP, Window vista (English, Japan version), MAC.• Report and update test status to defects tracking system. • To give suggestion on improvement.• Liaising with colleagues from engineering and support/marketing department.

Key competencies for the job - Analytical mind and eye for detail, report writing.• Involve in Development Bank of Singapore (DBS) ideal testing.• Conduct testing in details and analyze all features of software to ensure the system compliance with the business requirement.• Analyzed manual software testing processes and procedures and implemented automated testing where applicable.• Identify discrepancies found and report it as defects in details and update in the defect management system and subsequently to validate the logged defects is clear after it is fixed.• Running of test automation scripts using Quick Test Pro (QTP).• Responsible for preparation and maintenance of test data for the automated scripts.• Plan out test schedule for automation runs and data preparation.