Developer with a focus in process automation.

Responsible for the full life cycle of complex regulatory complaints requiring Legal and/or Compliance consultation. Reviews cases for quality and accuracy; provides coaching.

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions included administering defined procedures, analysis and report generation, and exception processing. Coordinated the implementation of products/services and operational solutions. Assisted in designing, documenting, implementing, and monitoring of new products/services. Provided guidance to associates within own unit regarding procedural, technical and/or operational changes.

Responsible for standards supporting corporate policy regarding Enterprise Payments. Maintained risk inventory of the end to end wire process. Coordinated risk remediation and process improvement efforts of operations, cross-functional teams, vendors, and internal customers. ▪ Received “Very Strong” performance rating for timely delivery on projects, positive feedback and excellent interpersonal skills ▪ Received the Achieving Commercial Excellence (ACE) award for implementing Multi-Factor Authentication to the payment platforms resulting in increased application security from cyber vulnerabilities ▪ Partnered with Commercial Data Analysis and business partners to strengthen reporting on payment activities resulting in enhanced identification of risk and compliance to governance standards

Responsible for creation and maintenance of process documentation, supporting procedures, business continuity planning and risk inventory for Enterprise Wire Operations. Coordinated with the Commercial Business Risk Office to proactively mitigate risk and provide remediation/response for risk events. ▪ Implemented standardization of department project tracking resulting in increased visibility, reporting and improved delivery times ▪ Managed department’s document storage migration to Microsoft Team Sites increasing accessibility to critical reports while increasing security and retention management.▪ Coordinated with first and second line units to ensure effective controls testing.

Managed 10-15 payment professionals tasked with processing international and domestic wire transfers. Prepared monthly metrics and key performance reporting for review by Senior Director. Facilitated process and documentation reviews for SOX Testing and annual audits.*Lead companywide consolidation of International Wire Operations with the Domestic Wire Operations resulting in increased efficiencies and headcount reduction.*Served on development team as liaison between Operations and Agile pod developing in-house payment processing application. *Revised and developed procedure documentation for Domestic and International Wire Operations resulting in increased standardization of high risk processes.