John Hosier Email & Phone Number

Aubrey, Tx, Us

Dfw - Remote

Leading implementation and customer success experts to scale ACV Auctions consumer facing technology. We are delivering turnkey solutions from our dealers to maximize conversion while building trust and transparency with their consumers.

United States

Dallas/Fort Worth Area

Managing a team of 5 associates responsible for calling on enterprise clients and white labels with an annual spend of over $1MM in reputation management services. Oversee the onboarding and operations for of all new clients including systems integrations and end-user set-ups. Create and distribute group level reporting to stakeholders and POCs of dealer groups while conducting regular progress calls to track performance and set strategy for the upcoming month. Monitored social sites to flag/remove reviews, then created reports for group level performance, and coordination of content for their social sites. 🔹Oversee a team of 5, responsible for dealers with 10-150 sites and account spend of $3500 to $10K per month🔹Management of 30 dealerships worth $25K/mo; owning the day to day relationships with executive level members of OEM accounts to track results and performance of program initiatives. OEMs include Porsche, FCA, and Cadillac 🔹Plan and conduct 30-day/monthly strategy and performance sessions with up to 12 attendees from accounts and OEM partners 🔹Responsible for 60% reduction in cancellation rates (from 5% to under 2% on all large accounts) through the refinement and implementation of customer success procedures

Plano, Tx

Developed metrics for both account management and implementation teams to track successes and define areas of improvement. Set and reinforce monthly and quarterly financial targets. Conduct meetings with my team leads to check in on project status and dealer needs; prepare presentations for weekly management meetings. Build and maintain relationships with various third-party vendors.🔹Managed a team of over 25-30 in-house and remote associates to include implementation, training, support, and account management🔹Increased productivity by over 50% by streamlining processes and refining resource allocation

Augusta, Georgia Area

Partnered with Dealer GMs and GSMs to plan and manage installation and implementation of Inventory Management Solutions; project ownership from contract to go-live. Efforts involved coordinating with 5-7 internal and external stakeholders, vendors, and conducting weekly progress calls.🔹Reduced efforts and increased installation and onboarding capacity 300%; Developed and improved process for implementation of Inventory Management Solutions partners 🔹Realized 400% of Year 1 targeted revenues; focused on financial targets to drive upfront and incremental revenue

Augusta, Georgia

Collaborated with project management and implementation director for Enterprise client base in ADP Dealer Services. Responsible for securing and coordinating hardware and shipments, staging DMS and CRM projects worth +$200K.🔹Managed revenue and initiated billing in compliance with Sarbanes Oxley

Augusta, Georgia Area

My responsibilities included taking inbound client support calls relating to cable, telephone, and internet, as well as basic computer related issues. These issues included setting up Outlook, resolving issues with proxy servers, assisting in router setup, etc.

Camp Bob Cooper

I was responsible for teaching a class of ten to twenty at risk students in history and music. My students ranged in age from 12 to 18 and were already removed from their previous school. We were responsible for keeping them current on their academics while correcting behavioral issues.

History

Associate Of Arts (Aa), Music Pedagogy

Activities and Societies: Instrumental Ensemble