EUC Team Leader for the Sydney metropolitan area with operational engineering responsibility for EUC environment and leadership role in market level service management.

As previous + Audit and report on AU/NZ Active Directory. Collaborate with Infrastructure and Networking on backups, core network changes and roll-outs. Collaborate globally (APAC,EMEA) on merger and acquisition and security. Bulk operations in Exchange, Active Directory and Office 365. Upgraded IT Support starter and leaver process for AU/NZ through self-started ideation and development of PowerShell scripts that now on/off board 2000+ times a year.Proactively established expertise in MimeCast, Exchange, Active Directory and Office 365 to become the go-to technician for messaging and directory services troubleshooting and training.

Support multiple operating systems (Windows and OS X), a range of hardware devices (desktops, laptops, Cisco phone systems, LifeSize video conferencing systems and various other devices) and user access/use of applications,software and networks internally and remotely.Conducted assessment and implementation of in house wiki solution for AU/NZ Technology function. 4+ years and counting.Improved existing Help Desk templates and processes to better match evolving environment and facilitate new work flows.