J. Jefferson Email and Phone Number

Utilize scheduled appointments to work with Nissan clients and partners to address in-warranty concerns, non-warrantable concerns, and customer out-of-warranty requests for goodwill assistance. Work with Nissan local and regional personnel to develop strategies for appropriately addressing client concerns.

Assisted in directing operations while driving sales, profits, and performance. Recruited and onboarded a staff of 35-50. Promoted an atmosphere of fun & safety for guests. Ensured profitability through outstanding presentation, guest service, & operational cost control. Trained, evaluated, & disciplined employees as needed. Monitored inventory and facilitated vendor communications. Appropriately addressed guest feedback. Maintained financial records and reconciliations. Met & exceeded period-based sales goals. Performed daily preventative maintenance on all operational equipment (i.e. oven, dough machine, arcade games, and POS systems).

Promoted in 2018. Appropriately addressed guest or team member concerns. Developed and maintained vendor & guest communications. Monitored inventory and facilitated vendor communications. Maintained financial records and reconciliations. Met & exceeded period-based sales goals while maintaining all prior responsibilities. Assisted in the editing & revision of company policy & training manuals. Arranged & hosted company parties & awards ceremonies. Hired and maintained a staff of approximately 100 employees.

Promoted & transferred back to original location in 2017 in order to staff, train, schedule, & lead a department of 60+ employees while maintaining all prior responsibilities. Decreased overtime payroll expenditures by more than half. Arranged & hosted company parties & awards ceremonies.

Promoted & transferred to another location in 2016 in order to staff, train, schedule, & lead a department of 20+ employees in addition to maintaining all prior responsibilities. Organized marketing promotions to increase restaurant sales. Recruited local sponsors & organized an annual event to benefit The Boys and Girls Club of Rutherford County.

Promoted to management in 2015. Prioritized guest satisfaction along with smooth operation & safety. Assisted in reviewing candidates for employment. Performed administrative duties including bank reconciliations and general ledger maintenance. Maintained & audited time reports for payroll. Assisted in organizing annual event to benefit The Boys and Girls Club of Rutherford County.

Monitored and maintained guest satisfaction while promoting company image and products.