John Chase Email & Phone Number

United States

Bentonville, AR

Bentonville, Arkansas

 Manage the daily operations over 250+ repair associates. Oversee and ensure +99.8% repair TAT for over 400 customers and 450K repairs.  Create and maintain customer reporting in Excel, SQL, Siebel and OBI. Coach and oversee 6 Repair Supervisors, each responsible for 35+ repair technicians. Provide telephone support for customers. Work with team.

Bentonville, AR

Bentonville, AR

 Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches. Create and maintain repair documentation.  Create and maintain Web Applications via ASP.NET, Visual Basic and C#. Perform work station repairs and software installation on new workstations. Provide telephone support for customers. Track customer.

Bentonville, AR

Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches.Lead a team of 26 repair associates. Providing guidance and training for product repair. Communicate with the team the types of repairs needed day-to-day, as well as, provide feedback to team members as to the quality of each repair.Track daily inventory.

Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches.Led a team of 5 repair associates. Providing guidance and training for product repair. Communicate with the team the types of repairs needed day-to-day, as well as, provide feedback to team members as to the quality of each repair.

Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches.Provide new associate training in the proper repair of handheld scanners. Symbol technologies

Track incoming and outgoing shipments of electronic point-of-sale devices via the Remedy1 System and Access databases.Data Entry, recording parts usage for daily repairs.

Bachelor'S Degree, Information Technology, 3.8

Diploma, Arkansas General Education