John Chase Email & Phone Number

United States

Bentonville, Ar

Bentonville, Arkansas

 Manage the daily operations over 250+ repair associates. Oversee and ensure +99.8% repair TAT for over 400 customers and 450K repairs.  Create and maintain customer reporting in Excel, SQL, Siebel and OBI. Coach and oversee 6 Repair Supervisors, each responsible for 35+ repair technicians. Provide telephone support for customers. Work with team members to ensure a smooth transition of 400+ new customers. Provide concise feedback and direction for Supervisors regarding daily operation and performance. Review resumes, interview and onboard new hires.

Bentonville, Ar

Bentonville, Ar

 Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches. Create and maintain repair documentation.  Create and maintain Web Applications via ASP.NET, Visual Basic and C#. Perform work station repairs and software installation on new workstations. Provide telephone support for customers. Track customer problem statements and trends. Create and maintain Software Loading Applications for customer products via ASP.NET, Visual Basic and C#. Create and maintain MS SQL Databases, tables, triggers, etc. Provide reporting solutions for tracking repair bounce, parts usages, production, etc.

Bentonville, Ar

Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches.Lead a team of 26 repair associates. Providing guidance and training for product repair. Communicate with the team the types of repairs needed day-to-day, as well as, provide feedback to team members as to the quality of each repair.Track daily inventory levels, adjusting the team to meet customer needs.Perform work station repairs and software installation on new workstations.Provide telephone support for customers.Track customer problem statements and trends.

Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches.Led a team of 5 repair associates. Providing guidance and training for product repair. Communicate with the team the types of repairs needed day-to-day, as well as, provide feedback to team members as to the quality of each repair.

Troubleshoot and repair multiple electronic devices, including; handheld scanners, network switches.Provide new associate training in the proper repair of handheld scanners. Symbol technologies

Track incoming and outgoing shipments of electronic point-of-sale devices via the Remedy1 System and Access databases.Data Entry, recording parts usage for daily repairs.

Bachelor'S Degree, Information Technology, 3.8

Diploma, Arkansas General Education