Customer Service Manager
Supervision of staffPerformance reportingProcess developmentCustomer relationsCall monitoringQCScheduling
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J. Michael Ray is listed as Customer Service Manager at RJ Matthews Company based in Greater Cleveland, United States, United States. AeroLeads shows a matched LinkedIn profile for J. Michael Ray.
J. Michael Ray previously worked as Customer Service Manager at Rj Matthews Company and Call Center Manager at Paragon Health Associates, Llc. J. Michael Ray holds Master'S Coursework, Sociology, 3.1 from The University Of Akron.
J. Michael Ray is a Customer Service Manager at RJ Matthews Company.
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Massillon, OH
Supervision of staffPerformance reportingProcess developmentCustomer relationsCall monitoringQCScheduling
Akron, OH
Oversight of daily operations Project & process developmentSupervision of a team of scheduling staffAssist with front-line work when volume requiredOperational Enhancements/QCPerformance Reporting
North Canton, OH
Supervision and oversight of daily workshift operationsDevelopment of operational formatsAnalysis & performance reporting (trending)Process developmentOperations
North Canton, OH
Oversight of daily operationsTrend analysis & reportingProject & process developmentPolicy review & implementationStaff development & trainingResolving escalated customer situationsPerformance evaluations
Activities and Societies: member of Alpha Kappa Delta (academic fraternity)
Focus on Macroeconomics. Minor in Sociology
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J. Michael Ray is listed as Customer Service Manager at RJ Matthews Company.
J. Michael Ray is based in Greater Cleveland, United States, United States.
J. Michael Ray has worked for Rj Matthews Company, Paragon Health Associates, Llc, Incept Corporation, and Arthur Middleton Capital Holdings.
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J. Michael Ray holds Master'S Coursework, Sociology, 3.1 from The University Of Akron.
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