Jessica Powers Email & Phone Number

Fort Worth, Texas, United States

• Learn, and keep proactively up to date with, the MyComplianceOffice SAAS product and all releases.• Respond to customer inquiries in an engaged, professional, and timely manner both verbally and in writing.• Communicate professionally with customers and ensure customers’ expectations are managed effectively.• Resolve first level support issues with attention to detail.• Log all technical issues with the MCO Development Team and manage these issues to resolution.• Take part in the creation, active review, and improvement of service policies and procedures to constantly improve and evolve our service while focusing on the customer experience.• Create, actively review, and improve client support documentation including items such as e-mail templates, FAQs, training/self-help videos, support documentation, etc.

Dallas/Fort Worth Area

• Represented the zoo with animal ambassadors during media appearances, fundraising events, and special events.• Presented educational programming with animal ambassadors including animal encounters, virtual Zoom presentations, youth educational camps, library and school visits, and community events.• Documented animal care and welfare information into the Zoological Information Management System (ZIMS) software.• Assisted in the zoo’s Certified Interpretive Guide training course through the National Association for Interpretation.• Trained and supervised animal care interns in daily animal husbandry and programming.

Bend, Oregon

• Developed content and protocols for daily educational programming that remained current with High Desert reptile and fish conservation and aligned with the Museum’s mission and core values.• Implemented a volunteer program for the daily husbandry of the herpetological collection and delivery of interpretive programs.• Collaborated with local fish and wildlife agencies, universities, and tribal confederations to create educational programming and curate ambassador species.• Managed a collection of over 30 species of High Desert reptiles, amphibians, and freshwater fish and assisted with the husbandry and training of native mammals and raptors.• Prepared and presented on-site and off-site educational programming including raptor free flight programs, live animal encounters, field trips, and natural history talks.• Transitioned the museum’s animal welfare records from paper documentation to digital documentation using ZIMS software.

Winston, Oregon

• Provided husbandry care for native and exotic taxa including reptiles, primates, felids, canids, rodents, equine, and raptors• Created and presented education programs to all-ages audiences with avian, mammal, and reptile ambassadors• Led interns and volunteers in husbandry and handling of animal ambassadors• Developed and carried out training plans for program and husbandry behaviors

Bend, Oregon

• Provided daily husbandry care and training for resident ambassadors including raptors, mustelids, rodents, amphibians, fish, and reptiles• Prepared and presented educational programs based on current events in High Desert conservation and the latest scientific knowledge of high desert native wildlife• Supervised interns and volunteers in husbandry, animal handling, and program delivery• Participated in a field study with the Museum’s Wildlife Monitoring Coordinator to examine blood lead levels in local raptor species

Corvallis, Oregon

• Oversaw daily husbandry care of raptor ambassadors, including record keeping, husbandry, medical care, and maintenance of equipment and housing.• Created and delivered conservation education programs to all-ages audiences following current scientific research, local conservation initiatives, and current rehabilitation efforts by the Center’s wildlife hospital.• Led wildlife hospital volunteers in the care of animals in the clinic, including restraint, first aid, administration of medications, and physical therapy.• Developed relationships with local businesses and organized fundraising events.• Trained native raptors for free flight programs under the direction of a master falconer.

Corvallis, Oregon

• Assisted with study of Klamath Lake sucker fish populations including laboratory procedures.• Identified species of larval fish from samples obtained from various sites at Klamath Lake• Managed a database of species and sampling site data