Jessica Powers Email & Phone Number

Fort Worth, Texas, United States

• Learn, and keep proactively up to date with, the MyComplianceOffice SAAS product and all releases.
• Respond to customer inquiries in an engaged, professional, and timely manner both verbally and in writing.
• Communicate professionally with customers and ensure customers’ expectations are managed effectively.
• Resolve first level support issues with attention to detail.
• Log all technical issues with the MCO Development Team and manage these issues to resolution.
• Take part in the creation, active review, and improvement of service policies and procedures to constantly improve and evolve our service while focusing on the customer experience.

Dallas/Fort Worth Area

• Represented the zoo with animal ambassadors during media appearances, fundraising events, and special events.
• Presented educational programming with animal ambassadors including animal encounters, virtual Zoom presentations, youth educational camps, library and school visits, and community events.
• Documented animal care and welfare information into the Zoological Information Management System (ZIMS) software.
• Assisted in the zoo’s Certified Interpretive Guide training course through the National Association for Interpretation.
• Trained and supervised animal care interns in daily animal husbandry and programming.

Bend, Oregon

• Developed content and protocols for daily educational programming that remained current with High Desert reptile and fish conservation and aligned with the Museum’s mission and core values.
• Implemented a volunteer program for the daily husbandry of the herpetological collection and delivery of interpretive programs.
• Collaborated with local fish and wildlife agencies, universities, and tribal confederations to create educational programming and curate ambassador species.
• Managed a collection of over 30 species of High Desert reptiles, amphibians, and freshwater fish and assisted with the husbandry and training of native mammals and raptors.
• Prepared and presented on-site and off-site educational programming including raptor free flight programs, live animal encounters, field trips, and natural history talks.
• Transitioned the museum’s animal welfare records from paper documentation to digital documentation using ZIMS software.

Winston, Oregon

• Provided husbandry care for native and exotic taxa including reptiles, primates, felids, canids, rodents, equine, and raptors
• Created and presented education programs to all-ages audiences with avian, mammal, and reptile ambassadors
• Led interns and volunteers in husbandry and handling of animal ambassadors
• Developed and carried out training plans for program and husbandry behaviors

Bend, Oregon

• Provided daily husbandry care and training for resident ambassadors including raptors, mustelids, rodents, amphibians, fish, and reptiles
• Prepared and presented educational programs based on current events in High Desert conservation and the latest scientific knowledge of high desert native wildlife
• Supervised interns and volunteers in husbandry, animal handling, and program delivery
• Participated in a field study with the Museum’s Wildlife Monitoring Coordinator to examine blood lead levels in local raptor species

Corvallis, Oregon

• Oversaw daily husbandry care of raptor ambassadors, including record keeping, husbandry, medical care, and maintenance of equipment and housing.
• Created and delivered conservation education programs to all-ages audiences following current scientific research, local conservation initiatives, and current rehabilitation efforts by the Center’s wildlife hospital.
• Led wildlife hospital volunteers in the care of animals in the clinic, including restraint, first aid, administration of medications, and physical therapy.
• Developed relationships with local businesses and organized fundraising events.
• Trained native raptors for free flight programs under the direction of a master falconer.

Corvallis, Oregon

• Assisted with study of Klamath Lake sucker fish populations including laboratory procedures.
• Identified species of larval fish from samples obtained from various sites at Klamath Lake
• Managed a database of species and sampling site data