Joseph "Patrick" Connors Jr. Email & Phone Number

Allentown, Pennsylvania, United States

Whitehall, Pa

Ensure satisfactory daily operations of the Academy, including: opening, closing, and efficiency of front desk, faculty, and administration while compiling with all company and academy policies. Keep high morale and energy in the academy at all times. Ensure students, faculty, and staff comply with all school policies. Review all reporting figures monthly to assess overall success of the program. Have a strong working knowledge of the budget; review monthly and implement. Maintain yearly Academy calendar. Ensure proper handling of confidential student information. Meet with new students to finalize student enrollment contract. Attend all department meetings and conference calls, conducting faculty and staff meetings as needed. Create annual individual improvement plans for staff and faculty members. Assist faculty in working with students who need additional support and provide constructive feedback. Work with Education Director on tracking academic and attendance progress; initiate corrective action as needed. Schedule and work with recruiters on monthly new student orientations prior to class start. Monitor student accounts and ensure balances are paid in full before issuing diplomas. Review staff time sheets. Conduct new employee training and regular evaluations. Accept all incident reports and review with supervisor to determine required corrective actions. Assist with driving clinic floor and retail sales. Plan and implement special events held at the Academy.

Greater Central Pa Area

Recruited into this role to drive business sales within and outside retail locations, acquire and maintain customers by facilitating and conducting all aspects of the sales process while bringing a high level of passion and high energy to create sales momentum within retail locations.• Tasked with training, coaching and mentoring Victra sales representatives inside 19 retail locations to meet monthly sales quotas by selling a full range of telecommunications products and services to small and mid-sized businesses• Generated daily, weekly & monthly sales, operations and training reporting• Responsible for both the Philadelphia and Central PA markets

Pa, Nj, & Ny

Delivered on client field expectations with overall district leadership and responsibility for Client Program effectiveness and client/customer satisfaction. Utilizing strong operational, performance management and coaching skills, encouraging the ongoing development of people, and always ensuring the associates maintained the highest integrity and ethical standards.• Tasked with hiring, training, coaching and motivating Marketsource sales representatives inside Target Mobile’s retail locations• Provide exceptional support to build relationships, credibility and trust in order to exceed client expectations• Guided up to 28 locations 80+ direct reports throughout PA & NJ to meet and exceed operational and sales goals and guest experience expectations

Pa, Nj & De

Propelled brand launch in the U.S., delivering strategic leadership with a focus on profitability, performance, and customer relations. Effectively recruited, trained, retained, and managed high-performance teams for each store. Enhanced team performance with regards to sales growth and client satisfaction specifically in the wireless electronics space.Key Accomplishments: ► Ranked as #1 OSL district for post-pay wireless sales in the country for 2018► Tasked with additional responsibilities and locations throughout tenure, eventually overseeing operations at more than 30 stores in the U.S.► Overhauled underperforming metrics, increasing sales from averaging one post pay phone per month per store to over 45 per month for Verizon, AT&T and Sprint carriers► Maintained a staffing metric above 90% in high turnover industry through proper training and a clear focus on employee growth ► Innovated and integrated motivational incentives to make all employees feel valued and drive retention► Optimized operational compliance by leading daily inspections, following strict checklists, and coaching for accountability► Supervised Team Leads to help them effectively manage their teams► Mentored 35-40 direct reports (Team Leads and Mobile Experts), integrating a hands-on approach to elevate each team member’s performance

Pa

Oversaw operations at five stores across the northeast PA district. Transformed an unorganized group of stores into a thriving unit by innovating and implementing strategic plans for operations, sales, staffing, training, and coaching. Instilled a dual focus on sales growth and customer service.Key Accomplishments: ► Drove consistency among all stores and implemented a streamlined sales model for in-store revenue growth► Overhauled a negative culture with an over 50% turnover into a positive culture that focused on employee morale and retention► Managed up to 5 team members at each store, guiding performance for approximately 25 total employees

Pa & Nj

Spearheaded regional sales and territory growth for up to 23 stores across PA, shifting focus to specific stores as needed for organizational goal achievement. Handled employee training, sales cycle leadership, relationship building, customer relations, KPI tracking, and strategic planning, continuously innovating and implementing initiatives to boost the bottom line.Key Accomplishments: ► Boosted sales dramatically by building strong customer relationships and mentoring sales agents to deliver superior performance► Maintained a Net Promotor Score (NPS) above 90% through a clear focus on customer experience► Earned multiple awards throughout tenure, including “Top YOY Overall Growth” in and “Top productivity per Door YOY” ► Selected as the “Top Account Manager” for three years in a row and recognized in “Winner’s Circle” multiple times for performing in the top 10% in the region ► Won a trip to Paris by ranking in the top 10% in the company and received “President’s Cabinet” recognition

Pa

Managed daily store operations, including sales, customer service, staffing, training, marketing, budgeting, inventory control, and talent management for up to 3 locations and up to 30 employees with an emphasis on productivity, efficiency, and performance.Key Accomplishments: ► Increased sales and optimized customer service by effectively coaching and mentoring employees► Achieved the #1 KPI ranking for a store in the region based of sales outcomes► Performed in top 10% of region, earning recognition as a Winner’s Circle Recipient

Bachelor Of Science, Marketing

Associate Of Arts, Business Administration