I coordinated one of the top-three nationally grossing markets while focusing on building positive environments for before- and after-school enrichment programs. Creating strong managers through direct mentoring and support, I shaped area operations by offering expertise in success through teamwork and leadership. While supporting my managers, I ensured we maintained compliance with high brand standards, promoting integrity, ethics, and safety by adopting policies and procedures to oversee… Show more I coordinated one of the top-three nationally grossing markets while focusing on building positive environments for before- and after-school enrichment programs. Creating strong managers through direct mentoring and support, I shaped area operations by offering expertise in success through teamwork and leadership. While supporting my managers, I ensured we maintained compliance with high brand standards, promoting integrity, ethics, and safety by adopting policies and procedures to oversee daily operationsHighlights of my time in this role include:• Refreshed resiliency, decreased turnover from 136% to 13%, and drove a 150% increase in satisfaction by refining hiring strategies to focus on attracting and recruiting top industry talent.• Resolved satisfaction issues with 20% increase and decreased turnover to 6% through analysis of staff and parent feedback, prioritizing resources and projects to focus on high-value issues, and implementing new processes, policies, and procedures as solutions. Show less

Focused on providing safe, engaging, and enriching activities to support students before and after school, I led services to maintain operational and financial success. Applying industry standards, I set and enforced key performance indicators (KPIs) to deliver at or above expected performance and established objectives. Making the most of the available funding, I focused on enhancing our return on investment, using organizational priorities and focus to allocate funds effectively. I directed… Show more Focused on providing safe, engaging, and enriching activities to support students before and after school, I led services to maintain operational and financial success. Applying industry standards, I set and enforced key performance indicators (KPIs) to deliver at or above expected performance and established objectives. Making the most of the available funding, I focused on enhancing our return on investment, using organizational priorities and focus to allocate funds effectively. I directed daily operations while ensuring future success by strengthening the company’s future by driving a focus on staff development while directly overseeing hiring, training, and mentoring for seven managers and educators.My successes include:• Transformed negative public image into a positive reputation by refining operations and designing methods for retaining quality staff at the Chicago location.• Drove revenue to over $1.3M annually from $400K previous through adoption of people first mentality and by refining hiring practices through use of highly successful interview and hiring techniques Show less

I established a chain of six, top performing restaurants over only 18 months by directing activities from permitting to staff management and strategic planning of operations. Developing effective procedures, I ensured effective operations while ensuring availability and containing costs of required products, vetting, selecting, and negotiating with food and supply vendors. Spreading out to introduce new services and better meet customer needs, I generated new revenue opportunities by developing… Show more I established a chain of six, top performing restaurants over only 18 months by directing activities from permitting to staff management and strategic planning of operations. Developing effective procedures, I ensured effective operations while ensuring availability and containing costs of required products, vetting, selecting, and negotiating with food and supply vendors. Spreading out to introduce new services and better meet customer needs, I generated new revenue opportunities by developing a site for special events and patrol engagement activities. While directing the building and maintenance of this restaurant chain, I also upheld our financial success, monitoring performance against established goals and forecasts, adjusting to maintain success.Wins I created in this role include:• Decreased labor costs 13% between first and second year while continuing to meet all food and labor goals.• Surpassed revenue targets with $2.5M in sales across all locations in year one and over $3M in year two. Show less

Energizing clients to reach their fitness goals, I established trust and built rapport to understand and meet their physical expectations. I drove revenue growth by researching market and competitor trends to find new markets. Strengthening my success by extending clients’ access to services, I offered services with multiple gyms and offered in-home services. Building incremental plans, I helped clients reach their goals and maximized success and satisfaction, keeping plans within their… Show more Energizing clients to reach their fitness goals, I established trust and built rapport to understand and meet their physical expectations. I drove revenue growth by researching market and competitor trends to find new markets. Strengthening my success by extending clients’ access to services, I offered services with multiple gyms and offered in-home services. Building incremental plans, I helped clients reach their goals and maximized success and satisfaction, keeping plans within their specified budgets.Highlights of this role include:• Collected $125K annually while delivering top results.• Exceeded sales and revenue targets at Lake Forest Rec Center and Bally Total Fitness sites at an average of over 10% year-over-year growth.• Sold personally developed client list of home-based clienteles for $50K in 2013. Show less

Oversaw all operations, including hiring, training and food and service quality. Responsible for negotiating and purchasing food and liquor supplies for the entire restaurant. Helped achieve goal revenues of $4.5 million and $2.5 million at two different locations. My key accomplishments:✓ Consistently met food (25%) and labor (15%) goals on a daily/weekly basis.✓ Used strategic interviewing and hiring practices to lower turnover by 45% from year 1 to year 2.