Jeff S. Email & Phone Number

Salem, Oregon, United States

• Diagnosed and resolved a broad spectrum of user issues, enhancing system functionality and user satisfaction.
• Implemented and managed cloud-based solutions, including Genesys Cloud for customer engagement, Okta for secure identity management, Zendesk for streamlined customer support processes, and proficiently administered.
• Administered Active Directory, managing user accounts, groups, and permissions to ensure secure access control and streamlined user management.
• Enhanced system security by regularly updating policies and conducting access audits.
• Led vulnerability management initiatives, identifying, assessing, and mitigating system vulnerabilities.
• Coordinated with IT teams to ensure timely patching and updates, reducing exposure to security threats.

Salem, Oregon, United States

• Demonstrated meticulous attention to detail in reviewing and fulfilling customer orders efficiently.
• This role strategically supported the completion of my Bachelor's in Computer Science through Walmart Corp’s tuition benefit package.

Salem, Oregon

• Led and facilitated training seminars, imparting advanced retail and leadership skills to team members.

Corvallis, Oregon

• Efficiently coordinated departmental activities, optimizing workflow and operational productivity.

Certification, Mechatronics For Manufacturing Engineering

Mechatronics is a multidisciplinary engineering discipline with foundations in electrical, computer, and mechanical engineering..

Bachelor Of Science - Bs, Computer Science, 3.47

• Specialization in software development and project management best practices.