Senior Administrator overseeing a complex range of enterprise products including Cisco networking equipment, Citrix solutions, Dell Equallogic and Compellent SAN arrays, Microsoft System Center 2012/2016 suite, Carbon Black security solutions and VMware / Hyper-V virtualization.

Developed a robust system imaging platform developed on the Microsoft Deployment Tool that is responsible for over 1000 systems in the field. These include workstation and server Operating Systems. Worked with Microsoft Cluster Services to build a high availability Hyper-V cluser that hosts several mission critical systems. Major player in a full migration of the current EMR/EHR environment into a new Citrix based delivery system hosted in house.

Managed a team of support technicians, sales representatives and senior account managers for over 25 unique customers. Helped with the planning, implementation and support of several virtualized environments. Key architect and implementer of a new Active Directory based Domain network for a financial institution that consisted of 7 different geographical locations.

Administration of Active Directory User's accounts, Microsoft Server 2003 Policy Administration (group and security) and dailyTechnical Support for more than five Microsoft Server 2003 Domain Controllers. Primary Support Technician for over 70 end users and their workstations. Duties include user account administration, Microsoft Office Suite support, Network Connection troubleshooting, PC upgrades/installations, Network PrinterInstallation/Troubleshooting and Cross platform support for Mac OSX network applications.

Responsible for handling Tech-Support in a high volume Call-Center. Cross trained on both Portable/Laptops and Desktop/workstation systems. Provided leadership/mentoring to Junior Techs. Consistently placed in the top 20% statistically every month. Among the highest customer satisfaction ratings in the department.