Responsible for the development of new product designs to develop well defined business propositions; and will work with supervision from across the organization to execute these objectives. The individual must possess a knowledge base of technical principles and experimentation, with creative problem solving skills.

Collaborate with the Product Development Manager and other cross-functional teams, in the innovation of creating new food products to meet customer needs and company objectives. Key Accomplishments:• Increased store food sales by 25-30% through the development and maintenance of the hot food menu. • Improved quality and lowered costs by establishing cold and hot food shelf life, optimal cooking procedures, and best practices to meet and satisfy customer demands. • Conducted gap analysis, and researched findings on building nutritional facts panels, engaging consumer groups, and using online surveys to make recommendations.• Compiled robust reporting for the Executive Leadership Team on Food Team objectives quarterly, and obtained their buy-in and approval for new initiatives. • Improved efficiency without compromising quality control or integrity, through continuous improvement idea generation, and by offering training and assistance to operations staff.• Vetted new equipment and lead in customization of equipment for unique operating platforms.• Created comprehensive rollout guides and procedures.

Rendered excellent guest services through collaboration across all departments to ensure quality service standards were met and sustained at all times.

Monitored all quality control and assurance, including store operations, food safety, product quality, legal compliance, crew training, and customer satisfaction. Key Accomplishment:• Managed all aspects of restaurant operations resulting in annual sales of $3.5M, and increased productivity and employee engagement.

Facilitated key staff training as part of succession planning and the delivery of high quality food service and guest satisfaction initiatives. Key Accomplishment:• Consistently hit sales KPIs and ranked within the top 5% of services across the company, including outstanding client services and satisfaction.

Managed a team of 10-20 servers for upscale catering events ranging in size from 100 to 300 people, to deliver seamless guest experiences and future sales opportunities from repeat business.