Joydeep Ghosh Email & Phone Number

New Delhi, Delhi, India

New Delhi, Delhi, India

Training Delivery: Conducting training sessions on customer service, technical support, and global service desk operations.Content Development: Creating comprehensive training materials, including manuals, guides, and e-learning modules.Skill Enhancement: Focusing on soft skills (communication, problem-solving) and technical skills to improve service desk.

Uttaranchal, India

India

Soft Skills Training for Global Service Desk Professionals

UP West And Uttarakhand

Brain Gym Academy makes our children happy and competent (खुशहाल और सक्षम) through various Capacity Building Programs. Enhance your child's Learning Speed for Better Academic Results since 2015.

Gurgaon, India

Managing School Curriculum.Content Development.Teaching Learning Material Development.

New Delhi Area, India

• Complete Customized Curriculum Consulting, including Academic Planning & Development
• Advising existing and upcoming institutional projects on structuring and formation of school infrastructure
• Manage the development of content and delivery of training programs
• Ensure higher level absorption of Integrated Curriculum by schools
• Organize and prepare action plans based on inputs from various stakeholders of Integrated Curriculum

Ahmedabad Area, India

Management of onsite and offsite delivery of Telecom Training for BSNL & SIS

A Soft Skills, Functional Skills, Behavioral Skills, Product & Process expert with an experience of training more than 10000 professionals across the length & breadth of the country. A motivator with an ability to gain ownership and commitment from both individuals and groups on how they can apply the skills they have learned by creating an environment.

Planning, Execution, Review and Implementation of Training Projects for the organization.Management of Training Project Billing and Operations.Content Design, Management, Improvement and Customization.Managing Service Delivery Standards across Projects.

Managing Training Need Analysis, Content Development related assignments, Consultancy and Audit Assurance Services related assignments for Operations and Processes based projects across Industries. Successfully developed and conducted Operational, Functional and Service Delivery based Training across industries for current as well as pilot projects.

Management of Financial Services Executive across various channels of ICICI Bank branches in NCR.

New Delhi, Delhi, India

Job Summary Managing Centralized Calling Operations from an Alternate Channel for Personal Loans RetentionAchievements Initiation and Implementation of Lead Tracking Systems (LTS) under Define, Measure, Analysis, Design and Verify (DMADV) Model.Successfully increasing business at location level from the alternate channel by working on lead to field.

Gurugram, Haryana, India

Managing Tele-collections for US Based delinquent customers on 1st Level.

New Delhi, Delhi, India

Job Summary Managing Sales, Verification and Customer Service across Three Pilot US based voice processes, both Outbound and Inbound Calling.AchievementsSuccessfully created the market for Netscape Internet Service by providing Back Office Support in order to make this Beta Test Process a success and enabling Netscape Online to launch its Software as a.

Pgdbm

B.Com

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