Training Delivery: Conducting training sessions on customer service, technical support, and global service desk operations.Content Development: Creating comprehensive training materials, including manuals, guides, and e-learning modules.Skill Enhancement: Focusing on soft skills (communication, problem-solving) and technical skills to improve service desk efficiency.Assessments: Developing and administering assessments to gauge trainees' understanding and progress.Feedback and Coaching: Providing constructive feedback and personalized coaching to trainees.

Soft Skills Training for Global Service Desk Professionals

Brain Gym Academy makes our children happy and competent (खुशहाल और सक्षम) through various Capacity Building Programs. Enhance your child's Learning Speed for Better Academic Results since 2015.

Managing School Curriculum.Content Development.Teaching Learning Material Development.

• Complete Customized Curriculum Consulting, including Academic Planning & Development• Advising existing and upcoming institutional projects on structuring and formation of school infrastructure• Manage the development of content and delivery of training programs • Ensure higher level absorption of Integrated Curriculum by schools• Organize and prepare action plans based on inputs from various stakeholders of Integrated Curriculum

Management of onsite and offsite delivery of Telecom Training for BSNL & SIS

A Soft Skills, Functional Skills, Behavioral Skills, Product & Process expert with an experience of training more than 10000 professionals across the length & breadth of the country. A motivator with an ability to gain ownership and commitment from both individuals and groups on how they can apply the skills they have learned by creating an environment that enables participants to willingly contribute and share their knowledge/experience with each other.

Planning, Execution, Review and Implementation of Training Projects for the organization.Management of Training Project Billing and Operations.Content Design, Management, Improvement and Customization.Managing Service Delivery Standards across Projects.

Managing Training Need Analysis, Content Development related assignments, Consultancy and Audit Assurance Services related assignments for Operations and Processes based projects across Industries. Successfully developed and conducted Operational, Functional and Service Delivery based Training across industries for current as well as pilot projects.

Management of Financial Services Executive across various channels of ICICI Bank branches in NCR.

Job Summary Managing Centralized Calling Operations from an Alternate Channel for Personal Loans RetentionAchievements Initiation and Implementation of Lead Tracking Systems (LTS) under Define, Measure, Analysis, Design and Verify (DMADV) Model.Successfully increasing business at location level from the alternate channel by working on lead to field conversion bringing it up to 80% for locations.Initiation and Implementation of Digitization along with Knowledge Management Systems within the Team so as to Control Process Related Issues and to ensure smooth Business Operations within the alternate channel.Planning, Coordinating and Conducting Training Programs covering Product Training, Communication Skills, Sales and Personality Development.Recruitment, orientation and grooming of Tele calling teams to help increase business for locations.Managing disbursement of volumes and numbers already sourced for the business

Managing Tele-collections for US Based delinquent customers on 1st Level.

Job Summary Managing Sales, Verification and Customer Service across Three Pilot US based voice processes, both Outbound and Inbound Calling.AchievementsSuccessfully created the market for Netscape Internet Service by providing Back Office Support in order to make this Beta Test Process a success and enabling Netscape Online to launch its Software as a full fledge Internet Service Provider in the market on January, 8th in USStreamlined Information Systems on Callbacks and Sales to be saved from Cancellation for the entire process of Numero Uno.A complete Digital Dashboard in form of MS-Excel Sheet was prepared for the entire Verification Team of process Numero Uno. This system is used for maintaining a Database and Information System on generation of Supervisors Escalations, Cancellations and Callback Failure in one place for hassle free Data Management and Transfer from one shift to the other.