Jesse Alvarez Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Operating as department director for IT and customer service departments.
• Successfully hire, mentor, and lead a team of 20 employees to meet high standards and deadlines.
• Led and developed a new SharePoint knowledge base with Tier 2 team members. (Based on old Knowledgebase that was created in an earlier project)
• US Point of contact for Microcenter business account.
• Maintaining multiple servers within the organization (Windows server 2016)
• Setup new users with server access, office, and equipment.

Kennesaw, Georgia, United States

Provided Tier 2 Support and in charge of department training. Developed a training program from the ground up for the customer service/technical support department. Duties: - leadership/supervision and ensuring continuous improvement and guidance within the department. - Design, develop, implement, and evaluate training plans, curricula, and methodology.

Kennesaw, Georgia, United States

Provided B2B Support for business clients alongside training, tier 2, and IT (internal) roles. Major duties:- Assist in Account management - Provide training and business support. - Interacting with B2B customers over the phone and email.- Support business clients with technical issues and communicate in an effective and timely manner. - Assist j5create in.

Kennesaw, Georgia

Interact with customers over the phone, email and live chat. (Zendesk, Livechat, TeamViewer, and quick assist.) Updated: Happyfox (ticketing system)- Provide excellent customer service.- Support/troubleshoot Windows and Mac SoHo environments. (hardware, software, and networking issues) - Strong understanding of computers and peripherals to assist in.

Marietta, GA

Handle customers’ checkout transactions using cash, credit cards, and coupons quickly and accurately. Provide excellent customer service at all times. Maintained high standards of customer service during high-volume, fast-paced operations; resulted in customers receiving correct orders and increased satisfaction.

Camp Lejeune, North Carolina

Manager/leadership duties such as supervising, mentoring, and ensuring operations are going as planned. Also, had the role of training NCO, which included managing personal documentation of co-workers and ensured annual and all types of employee training were completed. Facilitated and instructed classes for 30+ personnel each time on various subject.

Camp Lejeune, North Carolina

Ensured proper utilities utilization and operations in generator/power distribution. Maintained and operated AMP (advanced mobile power) generators, power distribution panels and operating AC units. Provided steady operations with equipment maintenance, equipment pick up/drop off, equipment inventory, and documentation. In a field environment guided and.

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance

Currently pursuing a Bachelor's degree!

Associates Of Applied Science, Cybersecurity, 4.0 Program Gpa / 3.8 Cumulative Gpa

Activities and Societies: AITP Chattahoochee TechSpecialization: Microsoft Server Environment