James Arnett Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Seattle, Washington, Us

Las Vegas, Nevada, Us

Us

• Created API based middleware for ingestion of marketing data from vendor supported systems.• Created multiplatform solution to assist in the migration of multiple Active Directory domains into one domain.• Automated multiplatform solutions to assess network health across endpoints.• Automated remediation of outages by leveraging existing monitoring tools with automated techniques.• Automated the gathering of key metrics across multiple platforms to facilitate shorter MTTR and problem resolution.• Implemented a ServiceNow Service Catalog that reduced administrative overhead by 70%.• ServiceNow Development of forms and backend workflows as well as LDAP Integration and user administration• Development of PowerShell modules for maintenance, auditing, and reporting.• Development of multiplatform solutions used for various problems and work throughout the environment.• Assisted in uplifting team members skillset by helping and guiding when necessary.

Las Vegas, Nevada, Us

• Automating remediation of outages by leveraging existing monitoring tools with automated techniques.• Automating the creation of Infrastructure Servers and Appliances on Premise and in the Cloud.• Automating the gathering of key metrics across multiple platforms to facilitate shorter MTTR and problem resolution.• In Depth Microsoft Windows Clustering troubleshooting and management.• Monitor, manage, and resolve daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.• Create, change, and delete user accounts per request.• Provide Tier III support per request from various constituencies. Investigate and troubleshoot issues.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.• Perform periodic performance reporting to support capacity planning.• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.• Configure CPU, memory, and disk partitions as required.

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

Las Vegas, Us