Senior Customer Experience Manager- Enterprise Account Management
Current Prepare briefings on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions. Understanding customers complete network and IT infra while being an consultant to customer for new IT requirements and designing solutions for problematic areas. Build partnership with customers and ensures high levels of customer retention Identifying and networking with prospective clients; generating business from existing accounts and achieving profitability and increased sales growth. Initiating and developing relationships with key decision makers in Corporate for business development. Assessing requirements & conducting negotiations for delivering need based products to Key Clients. Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels. Develop and maintain professional relationships with new clients for future referral Making weekly, monthly Sales dashboard & presenting progress reports to customers.
