13+ Years of BGV experience with top BGV Companies. Worked with UK, US, EMEA and APAC region clients.-> Working with Top Background Screening Clients and meeting their required SLA-> Business level Operations and Process Management-> Work closely with Team and Support Functions to ensure timely completion of tasks and delivery of KPIs-> Client Management - Managing client calls and emails effectively-> Set priorities , help develop plans to meet short term and long term objectives. Conduct coaching and development for the team-> Preparing and presenting Monthly & Quaterly Business reviews-> Review vendor business consistently-> Quality Management-> Team Management-> Change Management