Ma. Jabelah Alon Email & Phone Number

Cainta, Ph

Cainta, Ph

Supervising the entire deal registration process with policy adherence.Leading and guiding a team of deal registration analysts to enhance performance.Conducting regular performance reviews and maintaining a positive and customer-centric team environment.Continuously identifying opportunities for process enhancement within deal registration.Collaborating with cross-functional teams to develop, test, and implement improved methods.Monitoring and analyzing the effectiveness of deal registration processes to identify areas for improvement.Creating reports to track deal registration history, trends, and relevant metrics.Preparing and presenting reports to management and stakeholders.Analyzing data and providing actionable recommendations for improvement.Implementing and enforcing systems, policies, and procedures to ensure compliance.Managing the document control system, ensuring proper version control and archiving.Developing and implementing documentation templates and guidelines for standardization.Addressing partner inquiries and concerns related to deal registration.Resolving issues and discrepancies, ensuring partner satisfaction and trust.Providing exceptional customer support and troubleshooting internal issues.Organizing and monitoring work processes, ensuring targets are met.Developing work schedules and optimizing resource allocation.Overseeing the timekeeping process and resolving discrepancies.Reviewing and approving leave requests and ensuring coverage during leave periods.Educating employees on leave policies and procedures.Reviewing resumes, conducting interviews, and participating in hiring decisions.Developing onboarding programs for new hires and providing ongoing support.Monitoring new employees' progress and addressing performance issues.Handled several projects and engaged in User Acceptance Testing (UAT) meticulously reviewing and approving various aspects to ensure the quality and functionality of the projects.

Contribute to ongoing process and workflow improvements. Maintain high levels of professionalism when interacting with Zoom employees and clients. Provide outstanding customer service in handling issue resolution and escalations. Identify opportunities for process improvement and escalations. Plan, create, and manage the overall process documentation. Handled escalated and complicated issues/requests from Channels Team regarding deal registration. Supports and communicates business goals, quality standards, processes and procedures and policies Monitor data queues/SFDC Dashboards to ensure the team is maintaining posted SLAs. Manage special projects as needed and participate in testing and roll-out of improvement Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed Complete other job duties and projects as assigned.

Philippines

Process deal registrations for the Zoom Channel Programs Run Daily report of New deal registration, Denied and back logs. Research deal registration requests for account ownership and pipeline / forecast duplicate deals Ensure completeness and accuracy when processing deal registrations Monitor the ongoing status of existing deal registrations Actively contesting rejected Deal Registrations where there is a valid business case Drive timely and accurate responses to render a decision to approve or deny the deal registration, adhering to defined SLA’s Ensure deal registrations are approved and converted to opportunities. Be the liaison between the Sales organization, Channel Sales and Partners to execute on deal registration program guidelines. Checking the data integrity of the deal registration, lead, opportunity and zm contract. Contribute to ongoing process and workflow improvements. Manage deal registration scope changes and gaining CAM and AE approval as needed. Inform Analyst II of any potential issues with deal reagistration, system and workload. Maintain high levels of professionalism when interacting with Zoom employees and clients. Provide outstanding customer service in handling issue resolution and escalations. Able to handle multiple responsibilities. Able to prioritize effectively. Complete other job duties and projects as assigned.

United States

Source products and create presentation based on differentiation strategy and client needs.Project and order management from start to finish to meet deadlines.Negotiate prices to maximize profits.Able to handle multiple responsibilities. Able to prioritize effectively.Enrich sales orders and generate purchase orders in Oracle EBS according to BDA Requirements & SLA’s.Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking. Coordinate with vendors on proofs, shipment and tracking information.Manage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changes.Ensure orders are invoiced within 2 business days of order shipping.Communicate timely order status to the Account Manager, CSC and/or Client.Proactively manage order milestones in EBS and provide solutions to issues as they arise.Inform Lead/Supervisor of any potential issues with orders and workload.Run Daily OBIEE Reporting as required.Partner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.Provide outstanding customer service in handling issue resolution and customer escalations.Achieve individual performance metrics and measurements.Maintain high levels of professionalism when interacting with BDA employees and clients. Complete other job duties and projects as assigned.Checking the data integrity of purchase orders and invoicesGenerate Forecasting report to help my sales team have the visibility on how close they are in hitting their budget and margins.Work with assigned account managers in driving BDA value and meeting customer needs.Create documents and paperwork management for sales proposals, correspondence and management reports.Other job duties and projects as assigned.Team POC, helps in managing workload, PO on hold and EBS trouble shooting.

United States

We are responsible for generating sales quotations, booking packages and/or invoices within Client and Internal systems. We provide proactive and reactive support to account managers regarding contracts, quotes and upselling or cross-selling.

COM - Senior Return Specialist We handle request/tickets/cases from sales team and resolve each issue within SLA.Secure Managers, Sales Directors and VP’s approvals for return authorization. Request RMA from buyer, manufacturer and vendor. Issue RMA, schedules pick up, create shipping labels and send return instructions to customers.Coordinate with warehouse for all returned products and refund processed. Validates and process claim requests from sales team for carrier and vendor claims.Coordinates resolution of claims with Logistics,vendors and manufacturers.Generate reports using excel: daily report for returns with no return authorization, weekly report for misc credit refund for lost shipments and restocking fees & monthly report on return volume and lost claim log. We review and validate credit memo, invoice and misc credit request. Handled licensing cancellation and request credit memo to vendors and manufacturer.Handled escalated and complicated issues.Training new hires.COM - Senior Order Fulfillment SpecialistGenerate and review high volume of daily reports using excel: shipping orders, back orders, revenue, ETA of item/order and will send to sales managers, sales directors and Vice President by end of day.Coordinate with other departments such as purchasing, credit card processing, order releasing, licensing, tech support if there are concerns or issues with the orders.Closely update the sales rep and managers if there are issues with the orders thru email or calls.Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.Handle escalated and complicated issues.

Philippines

Process line activation and service plan.Answer customer inquiries about phone/plan service and feautures.Answer customer inquiries about billing.Processed payments and provide payment extension. Assist and resolve technical issues on phone and service features.

Philippines

Answered customer inquiries about products and promotions.Answered customer inquiries about pricing and billing questions.Process and modify phone and online orders.Processed payments related to orders.Encourage customer to sign in or enroll to a club membership.Upselling

Bachelor Of Business Administration - Bba

High School

Bachelor’S Degree, Clinical Laboratory Science/Medical Technology/Technologist