• Support full-service opening and acquisition processes; conduct training for system applications, and service-based classes including FSPMS, OPERA and Marriott Rewards, as well as Service Excellence Programs including Marriott, Renaissance, JW, Delta, and Autograph • Work in partnership with hotel Executive Team to ensure a successful opening from a systems perspective• Perform in a Lead Installation Coordinator and Trainer role capacity at hotel openings; configured Opera system, train Associates, and manage projects for the Micros, Hotel team and Marriott Onsite teams • Contributed to the conversion of all four Gaylord hotels into the Marriott portfolio• Maintain all assigned projects within budget and price quote given to properties; complete billing forms for processing at the end of installation processes• Provide support and training during the live monitoring period for all departments • Review and customize all checklists and reference guides to provide associates with the greatest chance of success at providing a memorable experience for hotel guests

Coordinate and facilitate mandatory management and non-management training programs centered upon numerous focus areas including Human Resources, Performance Development and Associate Engagement. Serve as the Community Service Chairman of the Seattle Marriott Business Council Board. Plan and execute key Marriott-sponsored events and community service activities.

Supported full-service opening and acquisition processes; conducted training for system applications, and service-based classes including FSPMS, OPERA and Marriott Rewards, as well as Service Excellence Programs including Marriott, Renaissance, and JW. Maintained all assigned projects within budget and price quote given to properties; completed billing forms for processing at the end of installation processes. Provided support and training during the live monitoring period for all departments. Reviewed and customized all checklists and reference guides to provide Associates with the greatest chance of success at providing a memorable experience for hotel guests.

Co-facilitated Genuine Care Service Excellence classes and New Hire Orientation activities. Provided excellent service; ensured that all Associates were well-informed of events and properly equipped to assist guests. Acted as the Manager on Duty during every scheduled shift. Preserved departmental budgets and reported all financial information to the Front Office Manager. Prepare weekly work schedules ad payroll for front office staff.

Assumed the role of Manager on Duty; supervised the entire Front Office team. Supervised 16 PBX operators and two Telecommunication Specialists; also handled the hiring and training of Associates. Prepared weekly work schedules and coordinated the bi-annual vacation bid, and conduct review processes. Dealt with any grievances issued by the Local 2 Union. Maintained budgets; reported any variances to the General Manager on a monthly basis. Led the implementation of the new Spectra Link system.