Julie Breen Email & Phone Number

Seattle, Washington, US

Excited to announce that Spruce has been acquired by Zillow - an exciting opportunity to build a digitally powered closing service for our consumers.

New York, NY, US

Executed on-time and successful projects with cross-functional teams, influencing key decisions from c-suite leadership. Drafted and reported on outcomes, insights and future recommendationsConducted discovery and requirement gathering sessions with operations to design and implement efficient processes and technical improvements to reduce redundancies and.

San Francisco, California, US

Proudly managed a top performing team with the highest success metrics and lowest attrition through improving company culture and environment and overall business strategyPromoted from Client Manager, rising to Market Manager within 12 months of hiring to open new market and managed team that scaled 400% in under one year to support $23M ARR

San Francisco, California, US

Pioneered success of newly created implementation role by developing job responsibilities, success goals and playbook

San Francisco, California, US

Project managed with onsite travel to manage several implementations running concurrently by analyzing and synthesizing data, adhering to project milestones and remediating risk with thoughtful recommendations to meet time-boxed deliverables with high rate of accuracy and success.Promoted from Client Manager, rising to Market Manager within 12 months of.

Nashville, Tennessee, US

Actively managed book of business D2C over 1,000 customers through proactive outreach and reactive response as needed via email, phone, Facebook and SMS messaging. Came in and hit the ground running by revamping the generated responses that are used by the marketing team and the customer success team to specific questions. Achieved 100% satisfaction within.

Springfield, Massachusetts, US

Built and strengthened long-lasting relationships after sale while implementing quick and effective problem resolutions with highest level of professionalism for high client satisfactionUtilized lean six sigma principles to minimize operational expenses and improve revenue by increasing client retention rate from 89% to 93%

Springfield, Massachusetts, US

Highly successful in a metrics driven environment – lead service center by taking an average of 60-90 calls per day while achieving an average call handle time 100+seconds below goal, exceeding customer satisfaction surveys and achieving 99% turnaround time completion\Active problem solver to improve employee morale – with increase of 33% happy to come to.

Scottsdale, Arizona, US

High-levels of success working with patients through built rapport and utilization of knowledge - lead to quantitative results for the highest percentage of improvement through self-reported patient survey scores of the company Recognition by clients and peers

Tempe, AZ, US

Founded student organization garnering over 70 members, formed annual event to promote awareness of social issues and expanded organization to the largest campus with recurring annual events and marketing campaignsPrepared annual budget, reconciled quarterly data

Interviewed, hired and trained over 50 speakers in 6 week training program to develop effective public speaking techniquesFacilitated 45 minutes presentation in front of audiences 12-600 people: confidence in both spoken and written word with the strong ability to perform under pressure in real time

Orchestrated various committees to put on event with over $10,000 of donations, 5 vendors and live entertainment – attracted more than 300 students, a record breaking number for the annual event

Bachelor Of Science - Bs

Bachelor Of Science, Exercise And Wellness