Jacey Bennett Email & Phone Number

Ottawa, Ontario, Canada

Gatineau, Quebec, Canada

Canada

Managed a team of up to 60 onsite technicians from coast to coast with a budget approaching $4M/year.Managed a team of up to 40 technical agents at a leveraged global service desk with a budget over $2.5M/year.

Ottawa, Canada Area

Managed a team of up to 40 technical agents at a leveraged global service desk with a budget over $2.5M/year.

Ottawa, Canada Area

Computer hardware, software, and network support, done in person, over the phone and via chat for the Bank of Canada, Ericsson, and Kraft Foods Canada.

Ottawa, Canada Area

Provided technical support to both citizens-at-large and internal government users of 23 different Shared Services programs logging in with the GCKey system. Provided Level-2 support and troubleshooting to Level-1 agents, supplied instant and detailed feedback regarding current and ongoing issues to supervisors and management, developed training materials.

Ottawa, Canada Area

Responsible for in-depth cost analysis of all on-scope methods; uniform spreadsheet formatting for all scope and non-scope methods; innovating and applying Lean production principals to laboratory processes; review of official controlled documents for content, accuracy, style, spelling and grammar in an ISO 17025-certified laboratory; instrument.

Ottawa, Canada Area

Using HTML, CSS and Perl, designed a web interface to modernize a commercial registration and payment gateway. The project included updating the look and feel of the client interface and creating a Perl include file to easily port a 12-year-old system to a brand new server with minimal downtime.

Ottawa, Canada Area

Supervision of the 2011 FSHL & AgriCall staff for the 2011 Census of Population and Census of Agriculture. Responsible for supervision of staff, second-level technical support, data reporting, issue escalation, beta-testing, client service and technical support to over 30 000 Census enumerators. Use of Blaise, TMS, InfoDirect, SRM, FMS and extensive use of.

Ottawa, Canada Area

Provided technical support to the clients of three different Internet Service Providers, performed beta-testing and error reporting for proprietary NetZero software, trained first-level agents on a daily basis.

Bachelor Of Computer Science (Bcs), Biomedical Computing, 9.0

I am taking classes part time while working full time. I am currently a third-year student in the Honours Bachelor of Computer Science.

Bachelor Of Science (B.Sc.), Biomedical Biology

Activities and Societies: Co-President, Laurentian University Premedical Society