Jacilyn Woo Email & Phone Number

Singapore

• Defined and aligned the product’s vision and strategy for the Proprietary Portfolio Consolidation Cross Assets Order & Execution Management platform and Derivative Product Suites (web and mobile)
• Collaborate with business to understand customer requirements and develop tailored solutions to support the External Assets Management Private Wealth Business
• Managed product development through collaborative solutioning with the technical team and defining the user stories and setting acceptance criteria
• Developed the product roadmap and releases by overseeing sprint planning and review, ensuring effective backlog management and prioritisation of work for timely deliverables to stakeholders
• Reviewed and optimised processes in the product development and deployment process
• Planned and executed the end-to-end testing of product to ensure adherence to quality deliverables

• Key Projects
• Setting up of Joint Venture: Co-Led Products Team in the setup of the new strategic Joint Venture with Siam Commercial Bank
• MAS 610: Managed the end-to-end requirements gathering, solutioning, testing, go live and designed the TOM (Target Operating Model)
• Digital Assets: Developed the strategic paper for the bank’s DA roadmap and organized the DA focused clients’ dialogue & event
• Fixed Income Trading: Drafted the business case and feasibility study for Fixed Income Trading in Asia
• Assist to streamline and champion the adoption of Agile methodology with Business Owners

Singapore

• Project Analyst (Client Service Network Asia’s SME for JB2.0 Asia T24 Project - Periodical Fees, Account Closure Process)
• Represented CSN Asia as a Techno-Functional Business Rep for JB2.0 Asia Project from Requirements gathering to Testing to Change Management
• Devised CSN’s T24 menu & screens to enhance usability, reducing processing errors for staffs
• Designed Interest and Periodical Fees Reports for Front Office to provide an overview of charges to Client & to facilitate Front Office in funding of accounts
• Provided UAT support & Coordinated several Cross Departments UAT to ensure the coverage of end-to-end testing
• Designed & coordinated the migration process of 1 month’s of Olympic Periodical Fee into T24 to facilitate billing & re-alignment of Periodical Fee Period

Singapore

Project Analyst (Client Service Network Asia’s SME for JB2.0 Asia T24 Project)

• Handles daily BAU CDD tracker global reporting for senior management across the group
• Supports the ad-hoc reporting requests from the key stakeholders across the group
• Enhances and automates BAU reports with the use of VBA macros to reduce overhead, increase accuracy and efficiency in report generation

• Testing (Projects & BAU - Test Lead)
• Preparation of test estimates & test plan for projects
• Preparation & execution of test scenario, test cases and test status reporting to the different stakeholders
• Responsible for the overall success of testing, including results verification and release sign-off
• Work with developers to troubleshoot problems with the systems and to ensure high quality releases on timeAnalysis & Requirements Gathering
• Elicit requirements from users and preparation of Functional SpecificationsUAT and Prod Support & training

• Support the PPO Team in managing IT financials for Asia and Middle East Region
• Assist in regular monthly reporting to various IT stakeholders
• Revised and Improved the invoice processing process via Microsoft SharePoint
• Handled database updates and manage small IT Projects changes

• Provide marketing and administrative support for implementing eDM campaigns
• Assist in the maintenance of SEM & SEO programs for marketing campaigns in Asia
• Responsible for updating marketing campaign results
• Responsible for creation and maintenance of Web 2.0 marketing campaigns in Asia
• Update and maintain E-store via web-based Content Management System
• Assist in managing & analyzing results for e-mail marketing campaigns

• Crafted OLA & SLA for upstream and downstream systems
• Revamped the PeopleSoft system architecture high-level overview
• Created broadcast templates via Microsoft InfoPath for the team’s usage
• Handled database updates and control-m releases
• Improved the incident management process via Microsoft SharePoint

• Assist the enhancement team in implementing change requests to the system
• Assist the operations support and planning team in executing pre-operations checks, actual operations monitoring and post-operations analysis activities
• Completed one project life-cycle of application development, testing and implementation
• Worked with colleagues to develop the awards section for all schools and the removal of primary four streaming system

Bachelor, Information Systems Management, Second Major (Marketing)

Diploma, Information Technology

• 1st for Robocom in NUS Computron (2006) - Annual national computing competition