Jacinta Higgins Email & Phone Number

United States

Portland, Or, Us

Remote, Based In Portland, Or

The Co-op Compass Program Office team at REI is responsible for the enterprise-wide strategy and execution of the Compass group with members from Retail, Distribution Centers, Experiences and Sales and Customer Service (SCS) teams, while keeping Diversity, Equity and Inclusive thoughtfulness at the center. The mission of Compass is to unlock the voices of field employees into a critical source of influence for co-op experience and impact, inspiring our direction forward. The Co-op Compass Program Office executes the strategy, communication, day to day management and administration of the program. The Program Manager role is broad in scope and serve as a key partner to Compass members, leaders and teams across the entire organization. This role supports the design and execution of program office team strategy and objectives and the operations of the Compass program. The Program Manager supports Compass member recruitment, selection, onboarding process, meeting management and manages the process to solicit, identify and prioritize topics and agenda items.

The DSC Role contributes to REI’s success by elevating the overall performance of REI’s technical service shops and the adjacent Action Sports department at a regional/market level. This role works closely with the Retail Director and market leaders to ensure the consistency and quality of REI’s cycling and snowsports service and sales while identifying and enabling regionally specific offerings. Additionally, the Shop Coordinator drives the productivity and profitability of the Shop and Action Sports departments while heightening the customer experience. Models and acts in accordance with REI’s guiding values and mission.* As a leader in a region, the Shop Coordinator identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.* Monitors operational statistics, reports trends, variances, and issues, and takes appropriate action.* Identifies unique regional opportunities to create new exposure and growth of Shop services and departmental sales.* Analyze and monitor Shop service sales and metrics to track progress and growth, share results with Store Management teams, Retail Operations, and Retail Director when appropriate.* Enables a market inventory mindset for bikes and snowsports hardgoods by coordinating and conducting Intermarket transfers. Monitors and reacts to regional business trends accordingly.* Consults with store management teams on staff recruitment, hiring, and ongoing development. Monitors and engages in any necessary coaching or change management.# of Employees Indirectly Supervised: 50+ Technical Specialists, Sales Leads, Service Advisors & Action Sports Staff 15-25+ Retail Sales Managers & Master/Certified TechniciansAnnual Controllable Operations Budget: $50,000Annual Total Revenue Impact: $19,000,000-$50,000,000

Northwest, United States

Portland, Oregon, United States

Berkeley, California, United States

Bay Area, Ca

Education record

Associate'S Degree, Social And Behavioral Studies

Certified Equity Informed Mediator